Experienced Customer Service Agent for Blithequark - Delivering Exceptional Support and Service Excellence in a Dynamic and Fast-Paced Environment

Introduction to Blithequark

Are you ready to embark on a journey of endless possibilities, both at work and during your personal time? Join the blithequark family, and you'll explore new horizons, develop your skills, and become the best version of yourself. As you embark on this new adventure, you'll tackle challenges with flexibility and ease, acquiring new skills and propelling your career forward while having a great time. Feel free to enhance both your personal and professional life and take the leap!

About the Role

The Customer Service Agent role at blithequark is an exciting opportunity to collaborate with clients in a courteous, professional, friendly, and expert manner. As a Customer Service Agent, you will be the face of blithequark, providing top-notch support and service excellence to our valued customers. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities

• Issue, reissue, and refund traveler tickets
• Book, ticket, and confirm flight reservations
• Rebook travelers on oversold flights and during irregular operations
• Perform passenger check-in and front seat assignment (excluding curbside), correct oversold seat assignments, and issue upgrades
• Issue vouchers as well as direct contractors for passenger lodging facilities, meals, and transportation; coordinate refuel and refresh
• Perform passenger boarding, including ticket lift as well as ticket lift/check
• Operate gate reader/scanner and related duties to include pre-boarding, monitoring/checking carry-on items, and exit line models
• Operate jetways/bridges for purposes of boarding and deplaning passengers
• Make boarding and departure gate announcements
• Convey domestic/international flight records
• Perform passenger service flight close-out procedures
• Accept, check, and label passengers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintain schedule of flight boarding process
• Perform customer care hands-on training
• Process and complete credit card baggage transactions at stands in the ticket counter area and activation stations
• Assist passengers with self-service kiosk check-in and kiosk baggage handling at ticket counters
• Manage lines at ticket counter stands and ticket counters
• Clear/confirm international documents at kiosk in the ticket counter area and activation stations
• Accept and activate passengers' self-labeled bags at activation stations
• Assist clients requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, or unaccompanied minors
• Perform customer assistance work related to handling regional flights and contractor/ground handling arrangements or agreements
• Have standard and predictable attendance on-site, including meeting any mandatory overtime requirements
• Respond and assist during security and/or emergency situations
• Provide connecting passengers with gate information
• Provide quality customer care in a professional manner and in accordance with blithequark's guidelines
• Adhere to company policies, procedures, and performance standards
• Complete job-relevant stages of training
• Comply with applicable laws (e.g., DOT, FAA, TSA)
• Utilize various internal resources/systems, including during customer interactions
• Wear uniform as required by company policy

Qualifications and Requirements

To be successful in this role, you'll need:

• Bachelor's degree
• Bilingual language skills required in certain locations
• Valid driver's license as required by local authorities
• Must satisfy FAA criminal background checks to qualify for unescorted access authorization to airport security identification display areas (SIDA), if applicable
• Must be able to obtain appropriate airport authority and/or US Customs security badges, if applicable
• Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to meet company and security requirements
• Must be authorized to work in the U.S.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Working knowledge of Saber or other Passenger Service Systems
• Prior face-to-face customer service experience
• Experience working in a high-speed environment

Career Growth and Development

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Service Agent, you'll have access to training and development programs, as well as opportunities to advance within the company. We believe in promoting from within and providing our employees with the tools and resources they need to succeed.

Work Environment and Company Culture

Blithequark is a dynamic and fast-paced work environment that values diversity, inclusion, and teamwork. We're committed to creating a workplace where our employees feel valued, respected, and empowered to do their best work. Our company culture is built on a foundation of excellence, integrity, and customer focus, and we're looking for employees who share these values.

Compensation and Benefits

As a Customer Service Agent at blithequark, you'll receive a competitive salary of $24/hour, as well as a comprehensive benefits package that includes:

• Medical benefits: access to health, dental, prescription, and vision benefits to help you stay healthy and well
• Wellness programs: tools and resources to help you maintain a healthy work-life balance and achieve your wellness goals
• 401(k) program: access to a retirement savings plan with company matching contributions
• Additional benefits: employee assistance program, pet insurance, and discounts on hotels, cars, cruises, and more

Conclusion

If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you! As a Customer Service Agent at blithequark, you'll have the opportunity to work with a dynamic and diverse team, develop your skills and career, and provide top-notch support to our valued customers. Apply now to join our team and take the first step towards an exciting and rewarding career with blithequark!