**Experienced Customer Service Representative – Pet Pharmacy Support (Remote in Kentucky)**

Are you passionate about delivering exceptional customer experiences and making a difference in the lives of pet parents and their beloved pets? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark, a leading pet pharmacy dedicated to revolutionizing the way people care for their pets. As a Customer Service Representative, you will be part of a talented team that is redefining the standards of customer service and pet care. **About blithequark** blithequark is a forward-thinking company that is passionate about providing innovative solutions to pet parents. Our mission is to deliver an exceptional, memorable, and reliable experience for our customers, every time. With a strong focus on customer satisfaction, we strive to build long-lasting relationships with our customers and their pets. Our team is made up of passionate, dedicated individuals who share a common goal: to make a difference in the lives of pets and their owners. **Why You'll Love Working at blithequark** • **Competitive Pay and Benefits**: We offer a comprehensive compensation package that includes competitive pay, benefits, and perks that will make you feel valued and appreciated. • **Culture of Belonging**: Our culture is built on a foundation of belonging, where every team member feels valued, recognized, and empowered to contribute their best. We believe in fostering a culture of continuous improvement, quality, and service, where every individual can grow and thrive. • **Empowerment and Growth**: We believe in empowering our team members to build, grow, and unleash their full potential. With opportunities for professional growth and development, you'll have the chance to take on new challenges and advance your career. • **Flexible Work Arrangements**: As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. **Key Responsibilities** As a Customer Service Representative, you will be responsible for: • Engaging directly with pharmacy customers who contact blithequark for a variety of topics, primarily via inbound calls and other communication platforms. • Researching and problem-solving to determine appropriate solutions for the customer and following up as needed to resolve issues. • Going above and beyond to "wow" our customers. We're not looking for order-takers or script-readers – we're searching for those who can engage with our customers, think critically, and provide solutions while adhering to high safety and regulatory standards. **Essential Qualifications** • 1-2 years of experience working in a customer-focused environment. • Excellent communication skills, with the ability to effectively communicate with customers, colleagues, and management. • Ability to multi-task and think critically, with a focus on providing solutions and resolving issues. • Flexibility to shift schedule and work overtime as needed. • Must be able to pass a background check for a KY Rx Tech license. **Preferred Qualifications** • Experience working in a pet-related industry or with a pet-focused company. • Knowledge of pharmacy operations, regulations, and safety standards. • Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Customer Service Manager (CCSM). **Skills and Competencies** To succeed in this role, you'll need: • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues. • Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and provide effective solutions. • Ability to work in a fast-paced, dynamic environment, with a focus on delivering exceptional customer experiences. • Flexibility and adaptability, with the ability to adjust to changing priorities and deadlines. • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our team members and providing opportunities for growth and development. As a Customer Service Representative, you'll have access to: • Ongoing training and development programs, designed to enhance your skills and knowledge. • Opportunities for career advancement, with a focus on promoting from within. • A supportive and collaborative work environment, where you'll have the chance to learn from and contribute to the success of your colleagues. **Work Environment and Company Culture** As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. Our company culture is built on a foundation of belonging, where every team member feels valued, recognized, and empowered to contribute their best. We believe in fostering a culture of continuous improvement, quality, and service, where every individual can grow and thrive. **Compensation, Perks, and Benefits** We offer a comprehensive compensation package that includes: • Competitive pay and benefits. • Flexible work arrangements, including remote work options. • Ongoing training and development programs. • Opportunities for career advancement and growth. • A supportive and collaborative work environment. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a difference in the lives of pet parents and their beloved pets, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job