**Experienced Customer Service Representative – Remote Warranty Support Specialist**

Are you a customer service rockstar with a passion for delivering world-class experiences? Do you thrive in fast-paced environments and have a knack for resolving complex issues? If so, we want to hear from you! At blithequark, we're on a mission to simplify the complex world of automotive warranties, and we're looking for talented individuals like you to join our team as a Customer Service Representative – Remote Warranty Support Specialist. **What We Do** At blithequark, we're part of the DriveTime Family of Brands, which includes SilverRock, a leading provider of quality warranty and ancillary products. Our team is dedicated to providing exceptional customer service, ensuring that our customers receive the support they need to navigate the often-complex world of automotive warranties. With over 1 million service contracts, products, and warranties, and over $300 million in claims, we're committed to making a positive impact on the lives of our customers. **The Role** As a Customer Service Representative – Remote Warranty Support Specialist, you'll be the face of blithequark, providing top-notch support to our customers via phone, email, and chat. Your primary responsibility will be to educate and answer questions regarding our customers' warranties, ensuring that they receive the support they need to get back on the road. You'll work in a fast-paced environment, navigating complex issues and resolving conflicts with ease. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! **What We're Looking For** * **Passionate and goal-oriented**: We're looking for someone who is enthusiastic about their career and passionate about meeting and exceeding their goals. * **Excellent verbal and written communication skills**: The ability to talk and write with confidence, charisma, and competence to a wide variety of audiences. * **Agile in a fast-paced environment**: We move, and we move quickly. Thriving in and contributing to an environment that never stops is a must. * **Plays well with others**: You'll be working in a high-functioning team environment. We work together and we win together. * **Works well in a time crunch**: There will be multiple time-sensitive requirements, and you'll need the ability to meet deliverable due dates. * **Fantastic problem solver**: Some calls will be challenging. Your goal is not only to find the problem but more importantly, find the solution. * **Positive emotional resilience**: This is an environment where you'll be faced with challenging calls on a daily basis. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude. **The Specifics** * **High School diploma required; Associate or Bachelor's degree is preferred** * **3+ years of experience working in a customer service role with conflict resolution** * **Experience in the automotive industry is a huge plus! Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing is preferred** * **Work from home**: Feel free to rock the casual wear while still being camera ready. You'll be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet. **Perks and Benefits** * **Work From Home**: Feel free to rock the casual wear while still being camera ready. You'll be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet. * **Medical, dental, and vision, oh my!**: blithequark covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. * **401(K), Company paid life insurance policy, short and long-term disability coverage**: We're committed to providing our employees with comprehensive benefits to support their financial well-being. * **Growth Opportunities**: You grow, I grow, we all grow! But seriously, blithequark is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. * **Tuition Reimbursement**: We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is. * **Wellness Program**: Health is wealth! This program includes self-guided coaching and journeys, cash incentives, and discounts on your medical premiums through engaging in fun activities! * **Gratitude is Green**: We offer competitive pay across the organization, because, well… money matters! * **Consistent Work Schedule**: You'll get a set schedule Monday through Friday, with rotating Saturdays! With that, we do ask for some flexibility and overtime as needed. * **In-Office and Hybrid Arrangements**: For those employees in AZ and TX, we have in-office and hybrid arrangements available. We may even ask to see you in-person occasionally. * **Game Room**: Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table, and other games if you ever need a break in your day. * **In-House Gym**: We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! * **Enjoy Social Events?**: Bring it on. Rally with your team for festive gatherings, team competitions, or just to hang out! * **We Care and Value YOU!**: Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! * **Paid Time Off**: Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! **Why Join Us?** * **Great Place to Work Certified**: We're proud to be recognized as a Great Place to Work Certified organization, with 90% of our rockstar employees saying they feel right at home here. * **Comparably Awards**: We've been recognized as one of the Best Companies for Diversity, Best Company Culture, and Best Company Leadership by Comparably. * **Phoenix Business Journal Healthiest Employers**: We're committed to providing a healthy and supportive work environment, and we're proud to be recognized as one of the Healthiest Employers by the Phoenix Business Journal. **Hiring Process** Hiring is contingent upon successful completion of our background and drug screening process. blithequark is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. We're committed to building a diverse and inclusive team, and we encourage applications from qualified candidates from all backgrounds. **Ready to Join the Team?** If you're a customer service rockstar with a passion for delivering world-class experiences, we want to hear from you! Apply now to join our team as a Customer Service Representative – Remote Warranty Support Specialist. Apply for this job