**Job Title:** Exceptional Customer Service Representative – Carbondale Branch at blithequark

Join the blithequark Team: Where Caring About Others Comes First

Do you remember a time when someone truly put your happiness and well-being first? They listened to you, understood you, and went above and beyond to help you feel better? That's exactly what we're looking for in our next Customer Service Representative at blithequark. If you're a people person with a passion for delivering exceptional customer experiences, we want to hear from you!

About blithequark

At blithequark, we're more than just a financial institution – we're a community of caring professionals dedicated to making a positive impact in the lives of our customers and employees. Our mission is to provide personalized service, innovative solutions, and a commitment to excellence that sets us apart from the rest. We believe that every interaction is an opportunity to make a difference, and we're looking for like-minded individuals to join our team.

Job Summary

The Customer Service Representative is an entry-level position that plays a vital role in meeting the needs of our customers by providing exceptional service and support. As a key member of our team, you'll be responsible for handling customer inquiries, resolving issues, and promoting our products and services. If you're a team player with excellent communication skills and a passion for delivering outstanding customer experiences, we encourage you to apply.

Key Responsibilities

• Provide exceptional customer service by listening to customer needs, understanding their concerns, and resolving issues in a timely and professional manner.
• Use various software applications to accomplish daily tasks with minimal errors and maintain accurate records of cash and negotiable instruments.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Understand the features and benefits of blithequark consumer and business products and services and promote them to customers as appropriate.
• Work effectively in a team-oriented environment and follow all bank policies and procedures.
• Perform other duties as assigned by management.

Qualifications

Knowledge, Skills, and Ability

• Customer service-oriented individual with a passion for delivering exceptional customer experiences.
• Ability to manage multiple tasks simultaneously in a fast-paced environment and utilize tools and training programs to exceed customer expectations.
• Basic mathematical and cash handling skills, as well as proficiency in Microsoft Office products (including Outlook and Word).
• Understanding and application of banking compliance regulations.
• Bilingual abilities are a plus.

Education or Formal Training

No specific education or formal training required, but previous cash handling and/or customer service experience is preferred.

Experience

An entry-level position requiring little or no banking experience, but previous cash handling and/or customer service experience is a plus.

Working Conditions

Working Environment

This job operates in a clerical office setting, and you'll be working with standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. You'll be standing for long periods of time, and some evening and weekend hours may be included.

Physical Activities

Representative of those which must be met to successfully perform the essential functions of this job, including standing for long periods of time, good eyesight, hand/finger dexterity, and ability to handle some mental stress when dealing with upset customers.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have access to ongoing training and development opportunities, including:

• Comprehensive onboarding program to ensure a smooth transition into your new role.
• Ongoing training and coaching to help you develop your customer service skills and knowledge of our products and services.
• Opportunities for advancement and career growth within the company.
• Access to our employee benefits program, including health insurance, retirement savings, and paid time off.

Compensation, Perks, and Benefits

We offer a competitive starting rate of pay from $20.00 to $25.00 per hour, depending on experience. Our employee benefits program includes:

• Health insurance.
• Retirement savings plan.
• Paid time off.
• Opportunities for professional development and career growth.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about our company culture and values, and to submit your application.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Position Anticipated to Close

This position is anticipated to close on May 9, 2025, or until filled. We encourage you to apply early to ensure consideration.

Apply Now!

Ready to join our team and start making a difference in the lives of our customers? Apply now by visiting our website at [insert link]. We can't wait to hear from you!