**Part-Time Weekend Outbound/Inbound Customer Care Expert – Join the Blithequark Team and Deliver Exceptional Customer Experiences**

Are you passionate about delivering top-notch customer care and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the Blithequark team as a Part-Time Weekend Outbound/Inbound Customer Care Expert. As a valued member of our team, you will play a critical role in fostering lasting relationships with our customers, providing exceptional experiences that exceed their expectations, and contributing to the ongoing success and growth of our organization. **About Blithequark** Blithequark is a rapidly expanding organization that prioritizes a balanced and healthy home and work life, embraces an attitude of excellence, and, above all, treats its team like family. As a trusted expert in Home Services, Blithequark excels in delivering a white glove service to customers requiring expert services and repairs. Our mission is to serve our community and team members with love and integrity, and we are committed to creating a positive and inclusive work culture that values the contributions of every team member. **The Customer Care Expert Role** As a Customer Care Expert (CCE) at Blithequark, you will be dedicated to fostering lasting relationships with our customers by providing exceptional experiences that exceed their expectations. Successful CCEs exhibit a sincere interest in how Blithequark services can fulfill customers' home needs and adeptly present options to ensure a seamless and convenient experience. Your primary responsibilities will include: * **Customer-Centric Approach**: Prioritize customers and their needs in all interactions, establishing and earning their trust through attentive and personalized service. * **Inbound Customer Service**: Manage a substantial volume of inbound customer service calls efficiently and courteously, handling overflow appointment requests with precision. * **On-Call Support**: Be available for on-call duties as required, providing timely and effective support to our customers. * **Issue Resolution**: Effectively address and resolve customers' concerns, demonstrating strong character and values in every customer interaction. * **Team Collaboration**: Work collaboratively and efficiently with the team to ensure a unified customer care approach, sharing knowledge and best practices to drive excellence. * **Performance Metrics**: Meet or exceed consistent metric expectations, demonstrating a commitment to quality and excellence in every interaction. **Qualifications and Requirements** To be successful in this role, you will need to possess the following qualifications and requirements: * **Education**: High school diploma or equivalent; additional education or training in customer service is a plus. * **Age Requirement**: Minimum age of eligibility: 18 years or older. * **Teachability**: Willingness to learn and embrace continuous learning opportunities, staying up-to-date on industry trends and best practices. * **Communication Skills**: Professional and amiable phone presence, with excellent verbal and written communication skills. * **Problem-Solving**: Strong problem-solving capabilities, with the ability to think critically and creatively in high-pressure situations. * **Experience**: Previous Customer Care experience is preferred, but not required. * **Screening**: Successful completion of drug screening and background check. * **Adaptability**: Ability to follow/utilize the playbook when handling different topics/conversations, with a willingness to adapt to changing situations and priorities. **Salary and Benefits** As a valued member of the Blithequark team, you will enjoy a competitive hourly wage ranging from $18 to $22, depending on experience and expertise. In addition to your salary, you will also be eligible for a range of benefits, including: * **Competitive compensation and opportunities for performance-based incentives**. * **Structured training programs and mentorship**, designed to help you develop your skills and advance your career. * **Health insurance, dental coverage, life insurance, and retirement savings options**, providing peace of mind and financial security. * **Paid holidays and vacation time**, allowing you to recharge and spend time with loved ones. * **Family & friends discount**, providing you with exclusive savings and discounts on Blithequark services. * **Gift card giveaways, company-sponsored trips (performance based)**, and other rewards and recognition programs, designed to show our appreciation for your hard work and dedication. * **Opportunities for career advancement within the company**, providing you with a clear path for growth and development. * **A positive and inclusive work culture that values your contribution**, with an open-door policy and a commitment to diversity, equity, and inclusion. * **Remote work option available after completion of training, based on performance**, providing you with the flexibility to work from home and achieve a better work-life balance. **How to Apply** If you are passionate about delivering exceptional customer care and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to the ongoing success and growth of Blithequark. **Equal Employment Opportunity** Blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, and we are dedicated to creating a workplace that is inclusive and respectful of all team members. **Contact Us** If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can join the Blithequark team. Apply Job! Apply for this job