**Experienced Full Stack Technical Customer Care Representative – Web & Cloud Application Development**

Are you a customer service enthusiast with a passion for technology? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Technical Customer Care Representative. In this role, you will be the face of our company, providing world-class support to our clients and helping them navigate the complexities of our cutting-edge web and cloud applications. As a Technical Customer Care Representative at blithequark, you will be part of a collaborative and innovative team that is dedicated to delivering exceptional customer experiences. You will work closely with our technical experts to troubleshoot and resolve complex technical issues, ensuring that our clients receive the highest level of support and satisfaction. **About blithequark** blithequark is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Our team is passionate about providing exceptional customer experiences and is dedicated to helping our clients achieve their goals. **Key Responsibilities** As a Technical Customer Care Representative at blithequark, your key responsibilities will include: * Handling inbound and outbound contacts in a courteous, timely, and professional manner * Troubleshooting data, video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem-solving and effective call handling * Ownership of resolving the customers' reason for contacting Tech Support * Leveraging multiple systems to research and troubleshoot service disruptions; coordinating with other departments to resolve issues when needed * Comfortable using a Knowledge Base system in conjunction with your call handling * Accurately documenting customer interaction and coding the appropriate call type in the client Customer Relations Management System (Remedy) * Utilizing knowledge base and training to effectively troubleshoot a customer's situation as it relates to Data, Video, and VoIP Phone system * Accurately documenting customer interaction while following all required policies and procedures * A strong desire to provide world-class customer service every time you are interacting with our customers * Complying with requirements surrounding confidential information and personal information * Being a self-starter who stays up to date on ad hoc training activities * Adhering to all attendance and work schedule requirements **Qualifications** To be successful in this role, you will need to possess the following qualifications: * Must be 18 years of age * High school diploma or equivalent * Understanding the basics of VoIP Phone systems, internet gateways, and HD video * The ability to evaluate, troubleshoot, and follow-up on customer issues * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (30+ words a minute) * Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Understanding Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * An aptitude for conflict resolution, problem-solving, and negotiation * Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage utilizing multiple tools to address the customer's questions * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change is constant * Excellent interpersonal skills and the ability to build relationships with your team and customers **Preferred Qualifications** While not required, the following qualifications are preferred: * One (1) year of experience in customer service or Tier II, technical support * CompTIA IT certification **Work Environment and Culture** As a Technical Customer Care Representative at blithequark, you will be working in a professional office environment with a casual dress code. You will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. **Compensation and Benefits** blithequark offers a competitive compensation package, including: * Hourly + Bonus * Paid Time Off * Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules * Company Laptop * Daily Contests, Prizes, Casual Dress Code, Regular Raises * Paid Training * Fun, Engaging Work Environment * Career Growth Opportunities **Why Join blithequark?** At blithequark, we believe that our employees are our greatest asset. We offer a dynamic and supportive work environment that is dedicated to helping our employees grow and succeed. We are committed to providing our employees with the tools and resources they need to excel in their roles and achieve their career goals. If you are a motivated and customer-focused individual who is passionate about technology and providing exceptional customer experiences, we invite you to join our team as a Technical Customer Care Representative. Apply today and take the first step towards a rewarding and challenging career with blithequark! **How to Apply** To apply for this exciting opportunity, please submit your application through our website. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. 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