**Experienced IT Customer Support Specialist – Entry-Level Position in Salt Lake City, UT at blithequark**
Are you passionate about delivering exceptional customer experiences and resolving technical issues with ease? Do you have a knack for problem-solving and a strong desire to learn and grow in a dynamic environment? If so, we invite you to join our team at blithequark as an IT Customer Support Specialist!
**About blithequark**
blithequark is a leading workforce management provider with a global presence, serving clients across various industries, including government, financial services, and commercial markets. Our mission is to empower businesses with innovative solutions, cutting-edge security, and exceptional customer support. As a valued member of our team, you will have the opportunity to work with a talented group of professionals who share your passion for delivering outstanding results.
**Job Summary**
We are seeking an experienced IT Customer Support Specialist to join our team in Salt Lake City, UT. As an IT Customer Support Specialist, you will be responsible for providing top-notch support to our clients, resolving technical issues, and ensuring maximum uptime of all users. If you have a strong technical background, excellent communication skills, and a passion for problem-solving, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
As an IT Customer Support Specialist, your key responsibilities will include:
* Answering moderately complex questions, following guidelines, and using judgment based on experience with related incidents and service requests.
* Handling support requests for hardware, software, client and COTS applications, network, and user administration.
* Escalating complex problems to other resolver teams or vendors.
* Utilizing problem-solving and analytical skills to effectively resolve challenging incidents.
* Supporting L1 agents in ongoing day-to-day questions related to client incidents, requests, and queries.
**Qualifications**
To be successful in this role, you will need to possess the following qualifications:
* High School Diploma or GED required.
* May require technical certification or Associate Degree.
* Generally, 1-2 years' experience in the area of responsibility.
**Additional Information**
* Communication will be via Teams and Outlook.
* Meetings are conducted remotely, and you will need to be comfortable using technology, including an iPad, checkout system, and root-based map system.
* Training will be provided for the first week.
**Why Join blithequark?**
As a valued member of our team, you will enjoy a range of benefits, including:
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.
* Access to cutting-edge technology and innovative solutions.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**Contact Information**
For more information about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you!
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