**Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we want to hear from you! blithequark is seeking a highly motivated and dedicated Remote Customer Service Representative to join our team of elite professionals. As a key member of our customer support team, you will be responsible for providing top-notch service to our clients, helping them navigate the complexities of health insurance enrollment, and ensuring their overall satisfaction with our products and services. **About blithequark** blithequark is a leading provider of innovative health insurance solutions, empowering millions of consumers across the country to make informed decisions about their healthcare. Our cutting-edge technology and consumer-friendly interface make it easy for individuals and families to find and enroll in the right health insurance plan for their needs. With a strong commitment to customer satisfaction and a passion for innovation, we're shaping the future of healthcare and changing lives one interaction at a time. **Job Summary** As a Remote Customer Service Representative, you will be responsible for delivering exceptional customer experiences through inbound and outbound calls, online chat inquiries, and email support. You will work closely with our team to resolve customer issues, answer questions, and provide guidance on our health insurance products and services. Your primary goal will be to ensure that every customer interaction is positive, informative, and exceeds their expectations. **Key Responsibilities** * Respond to customer inquiries via phone, email, and online chat, providing accurate and timely information about our health insurance products and services * Resolve customer complaints and issues in a professional and courteous manner, escalating complex issues to senior team members as needed * Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction * Stay up-to-date on product knowledge, industry trends, and regulatory requirements to provide expert guidance to customers * Meet or exceed performance metrics, including first-call resolution, customer satisfaction, and sales targets * Participate in ongoing training and development to enhance skills and knowledge * Work collaboratively with colleagues to achieve team goals and objectives **Essential Qualifications** * 18 years of age or older * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of customer service experience in a call center or retail environment * Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer populations * Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues * Proficiency in Microsoft Office and Google Suite * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously **Preferred Qualifications** * Previous experience in the health insurance industry or a related field * Bilingual or multilingual skills, with the ability to communicate effectively with customers in multiple languages * Experience with CRM systems and practices * Familiarity with health insurance regulations and industry trends * Strong sales and upselling skills, with the ability to meet or exceed sales targets **What We Offer** * Competitive hourly rate of $15-$16.50 per hour, with opportunities for performance-based incentives and bonuses * Comprehensive training program, including onboarding, product knowledge, and sales training * Ongoing development and growth opportunities, with a focus on career advancement and professional growth * Collaborative and supportive team environment, with a focus on teamwork and mutual respect * Flexible scheduling and remote work options, with the ability to work from home or in a shared office space * Access to cutting-edge technology and tools, including CRM systems and sales software * Opportunities for professional growth and development, with a focus on career advancement and leadership opportunities **Work Environment and Culture** At blithequark, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of our customers. We're a collaborative and supportive team, with a focus on teamwork, mutual respect, and open communication. We're proud of our diverse and inclusive culture, and we're committed to creating a workplace that reflects the communities we serve. **How to Apply** If you're a motivated and dedicated customer service professional with a passion for delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume, cover letter, and any relevant certifications or training. We can't wait to hear from you and learn more about your qualifications and experience. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, cultures, and experiences. We're proud of our inclusive culture and our commitment to creating a workplace that reflects the communities we serve. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and answer any questions you may have. Thank you for considering this opportunity to join our team! We look forward to hearing from you soon. Apply for this job