**Experienced Full Stack Customer Service Representative – Remote Opportunity with blithequark**

Are you passionate about delivering exceptional customer service and making a real impact every day? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as a Remote Customer Service Representative. As a key member of our customer-facing team, you will be the first point of contact for our clients' customers, providing timely and accurate support to ensure their satisfaction and loyalty. **About blithequark** At blithequark, we pride ourselves on delivering mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we strive to create an environment where individuality is noticed and valued every day. With a culture that emphasizes teamwork, innovation, and continuous learning, we empower our employees to grow and thrive in their careers. **What We Offer** As a Remote Customer Service Representative at blithequark, you can expect a comprehensive package of benefits and perks that will support your personal and professional growth. Some of the highlights include: * **Competitive Pay**: $14.00 per hour, with opportunities to earn up to an additional $350 per month through our incentive plan * **Flexible Scheduling**: Work from home with a range of 8-hour shift schedules to suit your needs * **Comprehensive Benefits**: Health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time * **Career Growth Opportunities**: Advance your career in a supportive, innovative environment with opportunities for professional development and advancement * **Work-Life Balance**: Enjoy a healthy work-life balance with flexible scheduling and remote work options **Key Responsibilities** As a Remote Customer Service Representative, you will be responsible for: * **Managing High-Volume Calls**: Efficiently handle a high volume of inbound calls in a fast-paced environment * **Providing Clear Information**: Listen actively to understand customer needs and offer clear, accurate information * **Accessing Cardholder Accounts**: Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies * **Processing Transactions**: Process transactions efficiently via web-based applications and handle research requests with precision * **Maintaining Confidentiality**: Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations * **Supporting Team Operations**: Support team operations during peak times or absences to help maintain seamless service **Essential Qualifications** To succeed in this role, you will need: * **High School Diploma or Equivalent**: A minimum of 18 years old and a high school diploma or equivalent * **Customer Service Experience**: 6 months of customer service, call center, or dispatch experience * **Technical Skills**: Working knowledge of computers and Windows applications, with the ability to learn new tools and technologies * **Internet Requirements**: A verified, secure, reliable, and high-speed internet connection to support business needs * **Work Area Requirements**: An established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection **Preferred Qualifications** While not required, we prefer candidates with: * **Previous Call Center Experience**: 1+ years of previous call center experience **What We’re Looking For** We are seeking a dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. You will be an effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. A calm and composed professional who can navigate challenging conversations with empathy and efficiency, you will be a customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodations for People with Disabilities** If you have a disability and need a reasonable accommodation to apply for or compete for employment with blithequark, please submit your request through our accommodation form. **Vaccination Requirements** While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. **Apply Now** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Click the link below to submit your application and join our team at blithequark. Apply for the job now! Apply for this job Apply for this job