Experienced Inbound Customer Service Representative for Sleep Therapy and Medical Equipment Support – Work from Home Opportunity with blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing high-quality medical products, services, and outstanding customer care to help patients lead more comfortable and productive lives. As a national leader in the healthcare industry, we empower patients to manage their health and treatment at home through our comprehensive range of solutions, including ventilators, oxygen, sleep apnea treatment, wound care, diabetic solutions, and home medical equipment. With hundreds of locations across 45 states, we are committed to making a positive impact on the lives of our patients and their families.

Job Overview and Responsibilities

We are seeking a dedicated and experienced Inbound Customer Service Representative to join our Sleep Central Inbound Call Center team. As a key member of our team, you will serve as the primary point of contact for our sleep therapy patients, providing exceptional customer service, support, and education on our products and services. Your primary responsibilities will include new order intake, product selection, and utilization guidelines, as well as verifying and entering accurate patient demographics, payer, and physician-related information. You will also assist customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance, and provide product expertise on various mask interfaces and assist with basic mask fit issues.

Key Responsibilities:

• Act as a patient advocate to resolve questions or concerns in a timely and professional manner
• Collect patient and source information and input data into our e-Intake system
• Complete thorough verification for products and services to ensure accuracy and quality control
• Develop and maintain a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Develop and maintain a working knowledge of current products and services offered by blithequark
• Identify and resolve problems in a timely and efficient manner
• Make outbound calls as needed to collect patient data and provide support
• Manage all aspects of initial intake via high-volume inbound phone calls
• Process related patient paperwork and tickets to ensure timely fulfillment of product orders
• Provide basic technical customer service assistance for CPAP equipment and educate patients and location employees on CPAP supplies
• Use our e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
• Perform other duties as assigned by management

Essential Qualifications and Skills

To be successful in this role, you will need to possess a high school diploma or GED equivalent, as well as one to three years of related prior work experience in a team-oriented environment. Experience in the medical field and administrative record management is highly desirable, as well as a strong customer service background. You will need to be able to effectively communicate in English, both orally and in writing, with physicians, employees, and patients, and maintain a positive and professional attitude in a fast-paced environment.

Preferred Qualifications and Skills:

• Knowledge of billing reimbursement and insurance policies and requirements
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices
• Medical terminology
• Multi-tasking and attention to detail skills
• Self-motivation, organization, time management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Inbound Customer Service Representative, you will have the opportunity to develop your skills and knowledge in the healthcare industry, as well as advance your career through our comprehensive training programs and mentorship opportunities. You will be part of a dynamic and supportive team that values collaboration, innovation, and excellence in customer service.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and compassion for our patients, employees, and communities. We value diversity, equity, and inclusion, and are committed to creating a work environment that is welcoming, supportive, and inclusive for all employees. As a remote worker, you will be part of a virtual team that is connected through our digital platforms and communication tools, and will have the opportunity to participate in virtual training sessions, team meetings, and social events.

Compensation, Perks, and Benefits

We offer a competitive salary starting at $15.50 per hour, as well as a monthly bonus program opportunity with potential unlimited earnings. Our benefits package includes generous paid time off and paid holidays, overtime pay for non-exempt hourly positions, and a comprehensive range of health, dental, and vision insurance options. We also offer a 401k plan, employee recognition program, bonus and incentive opportunities, and mileage reimbursement (when applicable for the position).

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support to patients and healthcare professionals, we encourage you to apply for this exciting opportunity to join our team at blithequark. As an Inbound Customer Service Representative, you will be part of a dynamic and supportive team that values collaboration, innovation, and excellence in customer service. Apply now to take the first step in your career with blithequark and make a positive impact on the lives of our patients and their families.