Patient Care Customer Service Coordinator – Remote Work Opportunity for Compassionate and Detail-Oriented Individuals at blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional patient care and customer service in the healthcare industry. As a national leader in delivering ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment, we empower patients to manage their health and treatment at home. Our mission is to help patients lead a more comfortable and productive life by keeping them engaged in their care. With hundreds of locations across 45 states, we are committed to providing high-quality medical products, services, and outstanding customer care.

Job Overview

We are seeking a dedicated and compassionate Patient Care Customer Service Coordinator to join our team at blithequark. In this role, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. As a Patient Care Customer Service Coordinator, you will play a vital role in ensuring that our patients receive the best possible care and service.

Key Responsibilities

• Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
• Obtain medically necessary documentation
• Process patient orders through our Online Pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify that orders are complete
• Perform other duties as assigned

Essential Qualifications

To be successful in this role, you must have:

• A high school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment preferred
• A strong customer service background preferred
• Effective communication skills in English, both oral and written
• The ability to interpret a variety of instructions in a variety of communication mediums
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Multi-tasking skills, along with attention to detail
• The ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• The ability to work independently and as part of a team

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a healthcare environment
• Knowledge of medical terminology and equipment
• Experience with customer service software and technology
• Bilingual or multilingual skills

Work Environment and Culture

At blithequark, we offer a dynamic and supportive work environment that encourages collaboration, innovation, and growth. Our team is passionate about delivering exceptional patient care and customer service, and we are committed to making a positive impact in the lives of our patients. As a Patient Care Customer Service Coordinator, you will have the opportunity to work from home after successful completion of in-office training and meeting expectations with management approval.

Benefits and Compensation

We offer a competitive salary starting at $15 per hour, plus a quarterly bonus opportunity. Our benefits package includes:

• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Patient Care Customer Service Coordinator, you will have the opportunity to develop your skills and knowledge in customer service, patient care, and medical equipment. We offer training and development programs to help you advance in your career and achieve your professional goals.

How to Apply

If you are a compassionate and detail-oriented individual who is passionate about delivering exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the position.

Conclusion

At blithequark, we are dedicated to making a positive impact in the lives of our patients. As a Patient Care Customer Service Coordinator, you will play a vital role in ensuring that our patients receive the best possible care and service. If you are looking for a challenging and rewarding career opportunity, we encourage you to join our team. Apply today and take the first step towards a fulfilling and successful career at blithequark!