Experienced Customer Success Manager – Driving Business Growth and Customer Retention through Strategic Account Management and Relationship Building

Introduction to blithequark

At blithequark, we are revolutionizing the way businesses approach localization and translation. As a leader in the industry, we are committed to providing innovative solutions that empower our customers to succeed in a global market. With a strong foundation built over 14 years, we have established ourselves as a profitable and growing company, backed by prominent investment firms. Our cloud-based, AI-enabled translation platform is designed to facilitate seamless collaboration and deliver exceptional customer experiences.

Job Overview

We are seeking an experienced Customer Success Manager to join our team at blithequark. As a Customer Success Manager, you will play a critical role in ensuring the success and retention of our customers. Your primary objective will be to foster strong relationships with our customers, understand their business goals, and provide tailored support to help them achieve their objectives. You will work closely with our Sales, Marketing, Professional Services, and Product teams to deliver exceptional customer experiences and drive business growth.

Key Responsibilities

• Develop and execute comprehensive onboarding plans to ensure seamless integration of our solution into customers' businesses
• Provide ongoing training, education, and support to customers, addressing their technical and business needs
• Establish regular communication cadence with customers, keeping them informed about product updates, industry trends, and best practices
• Conduct business reviews, assessing customer satisfaction, identifying areas for improvement, and developing strategies to drive growth and retention
• Collaborate with internal stakeholders to resolve customer issues, address technical challenges, and implement process improvements
• Develop and maintain trusted advisor relationships with key customer stakeholders, aligning our solution with their business strategy and goals
• Manage contract renewals, upsells, and cross-sells, identifying opportunities to expand our footprint within existing customer accounts

Essential Qualifications

• Minimum 3 years of experience in a B2B customer success, client services, or account management role
• Proven understanding of the SaaS business model and experience supporting SaaS solutions for midmarket and enterprise customers
• Excellent communication, project management, and organizational skills, with the ability to manage multiple customer relationships and priorities
• Experience with contract renewals, upsells, and cross-sells, with a strong focus on customer retention and growth
• Ability to work effectively in a remote environment, with a strong internet connection, quiet space, and professional background
• Bachelor's degree or equivalent work experience

Preferred Qualifications

• Experience with translation, localization, and internationalization processes
• Understanding of modern software development processes, such as continuous delivery

Skills and Competencies

• Results-focused, with a strong emphasis on professional and personal growth
• Enthusiastic, fun, and energetic, with excellent teamwork and collaboration skills
• Analytical thinker, with a solution-oriented approach to problem-solving
• Strategic, with the ability to translate high-level strategies into practical implementation plans
• Leader, with excellent judgment, proactive approach, and strong decision-making skills
• Customer-focused, with a passion for delivering exceptional customer experiences
• Detail-oriented, with excellent organizational skills and attention to detail

Career Growth and Development

At blithequark, we are committed to providing our employees with opportunities for growth, learning, and development. As a Customer Success Manager, you will have access to training, mentorship, and career advancement opportunities, helping you to build a successful and rewarding career.

Work Environment and Company Culture

We pride ourselves on our energetic, value-driven, and fun culture, with a strong emphasis on teamwork, collaboration, and open communication. Our remote-first approach provides flexibility and autonomy, allowing you to work from the comfort of your own home. We offer a range of benefits, including competitive salary, 401(k) matching, health insurance, flexible PTO, and generous parental leave.

Compensation and Benefits

We offer a competitive salary range of $85,000 - $105,000 per year, depending on experience and location. Our benefits package includes:

• Competitive salary and bonus structure
• 401(k) matching and retirement planning
• Health insurance, with free medical plan for you and your family
• Flexible PTO and generous parental leave
• Opportunities for career growth and professional development
• Apple equipment and employee referral program

Conclusion

If you are a motivated, results-driven, and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for the Customer Success Manager position at blithequark. Join our team and be part of a dynamic and growing company that is shaping the future of localization and translation. Apply now and take the first step towards a successful and fulfilling career!