Experienced Part-Time Customer Service Advisor for Remote Work Opportunities in the USA - Delivering Exceptional Client Experiences through Empathy and Technical Expertise

Welcome to blithequark

At blithequark, we pride ourselves on delivering mission-critical services and solutions to Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. As a leader in our industry, we recognize the importance of individuality and value the unique perspectives and skills each of our associates brings to the table. If you're passionate about providing top-notch customer service, thrive in fast-paced environments, and are committed to making a difference, we invite you to join our team as a Part-Time Customer Service Advisor.

Job Overview

In this role, you will be responsible for handling inbound calls from customers with inquiries about their recent purchases, assisting with order tracking, status updates, product returns, and other post-purchase needs. Your exceptional problem-solving skills, empathy, and professionalism will enable you to de-escalate frustrated customers, provide timely solutions, and ensure an outstanding customer experience. As a valued member of our team, you will have the opportunity to work from the comfort of your own secured workspace, enjoying the flexibility of remote work and performance-based bonus incentives.

Key Responsibilities:

• Handle high-volume inbound calls from customers, addressing their concerns and resolving issues in a timely and professional manner.
• Provide exceptional customer service, utilizing your problem-solving skills to de-escalate frustrated customers and ensure a positive experience.
• Assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs, ensuring accurate and efficient resolution.
• Utilize your knowledge of our products and services to upsell or cross-sell when appropriate, enhancing the customer experience and driving business growth.
• Collaborate with internal teams to resolve complex customer issues, ensuring seamless communication and effective problem-solving.

Who We're Looking For

We're seeking a compassionate and patient individual with excellent communication and soft skills, a strong ability to problem-solve, and a knack for de-escalating upset customers. If you thrive in high-volume, fast-paced environments and are passionate about delivering exceptional customer service, we encourage you to apply. While experience in customer service or call centers is a plus, it's not required, as we provide comprehensive training to ensure your success.

Essential Qualifications:

• 18 years or older
• High School Diploma or GED
• Ability to successfully pass a criminal background check
• At least six months of experience in customer service (training will be provided for the right candidate)
• High-speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
• Ability to accurately type at least 30 WPM
• Secured workspace with a door that is only accessible to you during work hours

Preferred Qualifications:

• Familiarity with iOS and/or macOS, or comparable technology
• Previous experience in a remote work environment
• Strong technical skills and ability to learn new systems and software

What We Offer

At blithequark, we're committed to providing our associates with a supportive and inclusive work environment, opportunities for growth and development, and a comprehensive compensation package. As a Part-Time Customer Service Advisor, you can expect:

• Competitive hourly rate of $17.31 per hour
• Performance-based bonus incentives to reward your hard work and success
• Flexible part-time schedules, with a minimum of 16 hours per week and a maximum of 29 hours per week
• Remote work opportunities, allowing you to work from the comfort of your own secured workspace
• Comprehensive training program to ensure your success in the role
• Opportunities for career growth and advancement within the company

Career Growth and Development

At blithequark, we're committed to helping our associates grow and develop in their careers. As a Part-Time Customer Service Advisor, you'll have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Mentorship and coaching from experienced professionals
• Regular performance feedback and evaluations to help you achieve your goals

Work Environment and Company Culture

At blithequark, we pride ourselves on our supportive and inclusive work environment. As a Part-Time Customer Service Advisor, you'll be part of a dynamic team that values individuality, creativity, and collaboration. Our company culture is built on the principles of:

• Respect and empathy for our customers and each other
• A commitment to delivering exceptional customer experiences
• A passion for innovation and continuous improvement
• A dedication to the growth and development of our associates

How to Apply

If you're passionate about delivering exceptional customer service, thrive in fast-paced environments, and are committed to making a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Applicants with Disabilities

People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through our online form. We are committed to providing equal employment opportunities and ensuring that our application process is accessible to all applicants.