Experienced Remote Call Center Customer Service Representative – Medicaid Member Support and Enrollment Services

Welcome to blithequark

At blithequark, we deliver mission-critical services and solutions on behalf of our clients, creating exceptional outcomes for them and the millions of people who count on them. As a Remote Call Center Customer Service Representative, you will have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day. Our team is dedicated to providing top-notch support to our clients, and we are seeking a highly skilled and motivated individual to join our team.

About the Role

We are seeking a Remote Call Center Customer Service Representative to provide exceptional support to Medicaid members and applicants. As the initial point of contact, you will be responsible for handling inquiries, providing information, and resolving issues in a professional and courteous manner. This is a full-time position with a competitive hourly rate of $18.00, paid training, and full benefits. If you are a customer-focused individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Act as the initial point of contact for inquiries from potential and existing Medicaid Program recipients and affiliates
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Medicaid rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem-solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background check required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

• Previous experience in a call center or customer service environment
• Excellent typing and grammar skills
• Ability to navigate a computer and utilize software applications
• Ability to understand and utilize policy and procedures
• Excellent customer service skills and phone etiquette
• Reliable internet access

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Call Center Customer Service Representative, you will have access to paid training, career advancement opportunities, and a comprehensive benefits package. Our team is dedicated to providing exceptional support to our clients, and we are seeking individuals who are passionate about delivering high-quality service and making a difference in their community.

Work Environment and Company Culture

At blithequark, we value diversity, equity, and inclusion. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees. Our company culture is built on the principles of integrity, accountability, and excellence, and we are seeking individuals who share these values. As a Remote Call Center Customer Service Representative, you will be working from home, but you will be part of a larger team that is dedicated to delivering exceptional results.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $18.00, paid training, and full benefits. Our benefits package includes health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. We also offer a variety of perks, including a discount program and opportunities for career advancement.

Conclusion

If you are a customer-focused individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity. As a Remote Call Center Customer Service Representative at blithequark, you will have the opportunity to make a real difference in the lives of Medicaid members and applicants. Don't miss out on this chance to join a dynamic team and advance your career in a fast-paced and rewarding environment. Apply now to become a part of our team and start making a difference today!

How to Apply

To apply for this position, please submit your application through our website. We are an equal opportunity employer and welcome applications from diverse candidates. If you have any questions or need assistance with the application process, please don't hesitate to contact us.

Equal Opportunity Employer

blithequark is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Applicants with Disabilities

People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through our website. We are committed to providing equal access to employment opportunities for all applicants, including those with disabilities.