**Experienced Patient Account Analyst II - CBO Customer Service - Remote Opportunity at blithequark**

Are you a detail-oriented and customer-focused professional with a passion for delivering exceptional service? Do you have experience in medical registration, billing, and customer service? If so, we invite you to join blithequark's dynamic team as an Experienced Patient Account Analyst II - CBO Customer Service - Remote. In this role, you will play a vital part in ensuring the smooth operation of our patient accounts department, providing top-notch service to our customers, and contributing to the success of our mission-driven organization. **About blithequark** blithequark is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. Our organization is dedicated to providing high-quality, patient-centered care to our communities, and we are committed to making a positive impact on the lives of those we serve. As a valued member of our team, you will have the opportunity to work with a talented and compassionate group of professionals who share your passion for delivering exceptional care and service. **Job Summary** As an Experienced Patient Account Analyst II - CBO Customer Service - Remote, you will be responsible for performing a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay. You will work closely with internal departments to obtain information for external requests, including refunds, and will serve as a liaison to outside vendors. You will also be responsible for reviewing accounts for outside collection or legal authorization, posting payments, adjustments, and denials to patient accounts, and reconciling electronic payment remittances. **Key Responsibilities** * Perform a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay * Verify insurance benefits * Contact patients for necessary information pertaining to registration, billing, and collection * Process financial assistance applications * Resolve inquiries received pertaining to patient accounts * Post payments, adjustments, and denials to patient accounts * Review accounts for outside collection or legal authorization * Work with internal departments to obtain information for external requests, including refunds * Serve as a liaison to outside vendors * Review debits, credits, refunds, bad debt, and contractual allowances for accuracy and process as applicable * Reconcile electronic payment remittances * Know and follow all billing regulations and corporate compliance plans * Provide feedback to management on issues that impede timeliness or quality of billing and work with management to resolve * Always show respect and value for our customers and project an image of professionalism * Independently review assigned reports to ensure goals and deadlines are met * Lockbox reconciliation and reporting * Assist management with training new staff * Obtain prior authorization for scheduled services * Perform other duties as assigned **Essential Qualifications** * High school diploma or equivalent required * Ability to accurately and independently solve problems by taking a basic skills test and scoring a minimum of 80% * Excellent communication and interpersonal skills * Ability to input and retrieve information from a computer, operate a calculator, fax machine, and copier * Previous experience with computers and office applications * Ability to move about the office and between workstations * Ability to occasionally lift, move, and carry moderately heavy materials * Commitment to exceptional customer service * Strong organizational skills and ability to multi-task * At least 1 year experience in medical registration, billing, customer service, or collection * Ability to manage large volumes of work, ability to quickly learn and retain information regarding issues that present themselves **Preferred Qualifications** * Bachelor's degree in a related field * Experience with medical billing software and systems * Knowledge of HIPAA regulations and compliance * Experience working in a remote or virtual environment **Skills and Competencies** * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work independently and as part of a team * Strong organizational and time management skills * Ability to prioritize tasks and manage multiple projects simultaneously * Strong attention to detail and accuracy * Ability to learn and adapt to new systems and processes * Strong customer service skills and ability to provide exceptional service to our customers **Career Growth Opportunities and Learning Benefits** As a valued member of our team, you will have the opportunity to grow and develop your skills and career with blithequark. We offer a comprehensive training program, ongoing education and development opportunities, and a supportive and collaborative work environment. You will also have the opportunity to work with a talented and experienced team of professionals who are passionate about delivering exceptional care and service. **Work Environment and Company Culture** blithequark is a dynamic and mission-driven organization that is committed to making a positive impact on the lives of those we serve. Our work environment is collaborative, supportive, and inclusive, and we are proud to be an equal opportunity employer. We offer a competitive benefits package, including medical, dental, vision, company-paid life insurance, paid time off, a 401(k) retirement plan, an employee assistance program, and other voluntary coverage options and employee discounts. **Compensation and Benefits** We offer a competitive annual compensation range of $31,200-$57,200, depending on experience and qualifications. Our comprehensive benefits package includes medical, dental, vision, company-paid life insurance, paid time off, a 401(k) retirement plan, an employee assistance program, and other voluntary coverage options and employee discounts. **How to Apply** If you are a motivated and customer-focused professional with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. We do not discriminate on the basis of race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. **Accommodations for Applicants with Disabilities** blithequark is committed to providing reasonable accommodations to applicants with disabilities. If you require an accommodation to apply for this position, please contact us at [insert contact information]. We will work with you to provide a reasonable accommodation that meets your needs. **Closing** Thank you for considering this exciting opportunity to join blithequark's dynamic team as an Experienced Patient Account Analyst II - CBO Customer Service - Remote. We look forward to hearing from you and learning more about your qualifications and experience. Apply for this job