Experienced Customer Service and E-Commerce Supervisor for Full-Time Position at blithequark

Introduction to blithequark

At blithequark, we are more than just a workplace - we are a community of like-minded individuals who are passionate about making a difference in the world. Our purpose is to nourish people and the planet, and we achieve this by improving the way people eat, funding grants for school gardens, providing access to fresh and healthy food to those living in food deserts, alleviating poverty in developing countries, and so much more. By joining our team, you will be part of a movement that is dedicated to creating meaningful change and setting the standards of excellence in the industry.

About the Role

We are seeking an experienced Customer Service and E-Commerce Supervisor to join our team at blithequark. As a Supervisor, you will play a critical role in supporting the Customer Service and E-Commerce programs, leading processes that support the checkout experience and grocery delivery and pickup at our store. Your primary focus will be on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will be responsible for monitoring key performance indicator metrics and visual cues in-store to assess the team's performance in these areas.

Key Responsibilities

• Deliver outstanding customer experience and hold all team members accountable for delivering outstanding customer service
• Establish clear expectations for balancing in-store customer service and completing online orders
• Monitor in-store and online customer flow, assigning customer service-related and online order completion tasks to balance the needs of all customers
• Seek awareness of relevant competitors and industry trends to stay ahead of the curve
• Ensure an effective and efficient response to customer questions, requests, and/or concerns
• Support collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, such as delivery drivers
• Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale
• Maintain team member safety and security standards, ensuring a secure and healthy work environment
• Ensure compliance with relevant regulatory rules and standards, adhering to all applicable health and safety regulations
• Develop, coach, mentor, and motivate team members to sustain a high-performing team and minimize turnover
• Maintain cleanliness of workspaces, including staging areas and coolers, to ensure a clean and organized environment
• Maintain security of equipment, such as MSRs, phones, and currency counters, to prevent loss or damage
• Proactively identify process improvement opportunities to drive efficiency and effectiveness
• Consistently communicate and model blithequark's core values, leadership principles, and support goals to ensure alignment and focus

Essential Qualifications

• 12+ months of retail experience, with a proven track record of success in customer service and e-commerce
• Ability to perform task management, balancing dynamic customer flows and prioritizing tasks to meet deadlines
• Strong analysis skills to root cause underperformance, identifying areas for improvement and implementing solutions
• Excellent interpersonal, motivational, team-building, and customer relationship skills, with the ability to build strong relationships with team members and customers
• Capable of teaching others in a positive and constructive manner, with a focus on developing and mentoring team members
• Proficient with email, Microsoft Office, and operations-related applications, with the ability to learn and adapt to new systems and technologies

Preferred Qualifications

• Experience in a supervisory or leadership role, with a proven track record of success in managing and developing teams
• Knowledge of e-commerce platforms and online ordering systems, with the ability to troubleshoot and resolve issues
• Experience with inventory management and control, with the ability to maintain accurate inventory levels and prevent stockouts
• Strong communication and problem-solving skills, with the ability to resolve customer complaints and issues in a professional and courteous manner

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Strong leadership and management skills, with the ability to motivate and develop team members
• Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and customers
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
• Strong problem-solving and analytical skills, with the ability to identify areas for improvement and implement solutions
• Ability to work flexible hours, including nights, weekends, and holidays, as needed

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. As a Customer Service and E-Commerce Supervisor, you will have access to a range of training and development opportunities, including:

• Leadership development programs, designed to help you build your skills and knowledge as a leader
• Training and certification programs, designed to help you develop your skills and knowledge in specific areas, such as e-commerce and inventory management
• Mentorship and coaching, designed to help you build your skills and knowledge and achieve your career goals
• Opportunities for advancement, with the potential to move into more senior roles or take on additional responsibilities

Work Environment and Company Culture

At blithequark, we are proud of our company culture and work environment. As a team member, you can expect:

• A supportive and inclusive work environment, with a focus on teamwork and collaboration
• A range of benefits and perks, including competitive pay, health insurance, and retirement savings
• Opportunities for growth and development, with a focus on building your skills and knowledge
• A dynamic and fast-paced work environment, with a focus on innovation and excellence

Compensation and Benefits

As a Customer Service and E-Commerce Supervisor at blithequark, you can expect a competitive salary and benefits package, including:

• Competitive pay, with opportunities for bonuses and incentives
• Health insurance, with a range of options to suit your needs
• Retirement savings, with a company match to help you build your savings

Conclusion

If you are a motivated and experienced customer service and e-commerce professional, with a passion for delivering exceptional customer experiences and driving business results, we encourage you to apply for this exciting opportunity. As a Customer Service and E-Commerce Supervisor at blithequark, you will be part of a dynamic and fast-paced team, with a focus on innovation, excellence, and customer satisfaction. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark team!