Experienced Remote Call Center Customer Service Representative – Medicaid Member Support Specialist for Iowa Residents

Welcome to blithequark

At blithequark, we deliver mission-critical services and solutions on behalf of our clients, creating exceptional outcomes for them and the millions of people who count on them. As a Remote Call Center Customer Service Representative, you will be part of a team that values individuality, notices and appreciates unique perspectives, and offers a culture where you can thrive and make a real difference. Our company is dedicated to providing top-notch support to our clients, and we are seeking a talented and compassionate individual to join our team as a Medicaid Member Support – Tier 1 representative for the State of Iowa.

About the Role

As a Remote Call Center Customer Service Representative, you will act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, ensuring that all interactions are handled with empathy, professionalism, and a commitment to resolving issues efficiently. Your responsibilities will include:

• Accurately documenting enrollment requests and status changes
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
• Working collaboratively with internal teams to resolve complex issues and ensure seamless customer experiences

Key Responsibilities

In this role, you will be responsible for:

• Responding to customer inquiries via phone, email, or other communication channels
• Resolving customer complaints and concerns in a professional and courteous manner
• Providing timely and accurate information to customers regarding program eligibility, benefits, and services
• Maintaining accurate and up-to-date records of customer interactions and transactions
• Participating in ongoing training and professional development to enhance knowledge and skills

Requirements

To be successful in this role, you will need:

• A basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem-solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background check required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in a call center or customer service environment
• Knowledge of Medicaid programs and policies
• Excellent typing and grammar skills
• Ability to navigate a computer and utilize software applications
• Ability to understand and utilize policy and procedure manuals

What We Offer

At blithequark, we offer a competitive compensation package, including:

• $18.00 per hour pay rate (bi-weekly pay)
• Paid training with equipment provided
• Full-time schedule (40 hours a week)
• Career growth opportunities
• PerkSpot – Employee discount program
• Full benefit options, including health insurance, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Company Culture

At blithequark, we value our employees and strive to create a positive, employee-friendly culture. We believe in providing a supportive and inclusive work environment that encourages collaboration, creativity, and growth. Our team is passionate about delivering exceptional customer experiences, and we are committed to making a difference in the lives of our customers and the communities we serve.

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer ongoing training and professional development opportunities, as well as career advancement possibilities within the company. Our goal is to help our employees achieve their full potential and succeed in their roles.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Applicants with Disabilities

People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through our website. We are committed to providing equal employment opportunities to all applicants and employees.

Conclusion

Thank you for considering this exciting opportunity to join the blithequark team as a Remote Call Center Customer Service Representative. We look forward to receiving your application and discussing how you can contribute to our mission of delivering exceptional customer experiences. Apply now and take the first step towards a rewarding and challenging career with blithequark!