Patient Accounts and Customer Services Representative for Virtual Event - Delivering Exceptional Patient Experiences in Healthcare Billing and Account Management

Introduction to blithequark

At blithequark, we are dedicated to providing high-quality patient care and exceptional customer service. As a leading healthcare provider, we understand the importance of having a skilled and compassionate team to support our patients throughout their healthcare journey. We are excited to announce that we will be hosting a virtual event on May 15th and 29th, and we invite you to join us to learn more about our Patient Accounts and Customer Services Representative opportunities.

About the Role

The Patient Accounts and Customer Services Representative position is a critical part of our Patient Financial Services department. As a representative, you will play a key role in reducing Accounts Receivables and providing exceptional customer service to our patients. Your responsibilities will include assisting patients with their bills, responding to correspondence, and resolving billing issues. You will also work closely with our revenue cycle departments to ensure seamless communication and efficient account resolution.

Key Responsibilities:

• Take actions to support the maximization of collection of balances due or account resolution from all sources, meeting quality and productivity expectations.
• Facilitate account resolution by accurately identifying, following up on, or correcting billing errors, lower than expected reimbursement, or denials for correction or resubmission to patients and/or insurance carriers.
• Timely identify, research, and resolve any issues that may cause delays in payment or account resolution, and identify and recommend opportunities to improve collections and follow-up activities.
• Work collaboratively across teams, with peers, and revenue cycle departments to ensure efficient account resolution and exceptional customer service.

Essential Qualifications:

To be successful in this role, you will need to have:

• A high school diploma or equivalent.
• 1-2 years of experience in healthcare insurance billing or account follow-up.
• Strong knowledge of Patient Accounting systems.
• Strong customer service skills, with the ability to communicate effectively with patients, families, and healthcare professionals.
• Must be able to work in a team environment that requires quick turnaround and quality output.
• Bilingual skills in Spanish and English are preferred.

Preferred Qualifications:

While not required, we prefer candidates with:

• Prior experience with Medicaid and Charity Care.

Scheduling Requirements:

This is a full-time position, with rotating schedules that may include:

• Monday-Friday 9:00am-5:00pm or 8am-4pm.
• Tuesday-Saturday 10:30am-6:30pm (schedule changes based on business needs).
• Rotating holidays required.
• Some facilities may allow for a hybrid schedule, to be determined.

What We Offer:

At blithequark, we are committed to providing our employees with a comprehensive benefits package that supports their physical, emotional, social, and financial health. Our Total Rewards package includes:

• Paid Time Off (PTO).
• Medical and Prescription Drug Insurance.
• Dental and Vision Insurance.
• Retirement Plans.
• Short & Long Term Disability.
• Life & Accidental Death Insurance.
• Tuition Reimbursement.
• Health Care/Dependent Care Flexible Spending Accounts.
• Wellness Programs.
• Voluntary Benefits (e.g., Pet Insurance).
• Discounts through our partners, such as NJ Devils, NJ PAC, Verizon, and more!

Why Choose blithequark?

At blithequark, we are dedicated to providing patient-centered, high-quality academic medicine in a compassionate and equitable manner. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As a leading academic health system, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

Conclusion:

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for our Patient Accounts and Customer Services Representative position. Join our team and be part of a dynamic and supportive environment that values diversity, equity, and inclusion. Apply now and take the first step towards a rewarding career at blithequark!