**Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark as a Remote Customer Service Representative. As a key member of our elite team, you will play a vital role in helping individuals navigate the complex world of health insurance, providing top-notch support, and making a meaningful impact on people's lives. **About blithequark** At blithequark, we are revolutionizing the way people find and enroll in health insurance. With the largest state-based marketplace footprint, we empower millions of consumers across the country to make informed decisions about their health plans. Our consumer-friendly interface and decision support tools make it easy for individuals to navigate the complex healthcare landscape. As a Remote Customer Service Representative, you will be part of a collaborative and supportive team environment that values growth, innovation, and customer satisfaction. **Job Summary** We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving complex issues, and providing technical support to our customers. If you are a self-driven, success-oriented individual with a passion for customer service, we encourage you to apply. **Key Responsibilities** - Deliver the highest level of customer service experience consistently, ensuring that every interaction is positive and memorable. - Manage customer accounts and provide technical support, resolving complex issues in a timely and professional manner. - Enter application data accurately and efficiently, ensuring that customer information is up-to-date and secure. - Respond to online chat inquiries as assigned, providing timely and effective support to our customers. - Interpret and follow defined procedures and policies, ensuring compliance with regulatory guidelines. - Utilize creative problem-solving skills to resolve complex issues and provide innovative solutions to customers. - Demonstrate flexibility and adaptability to changing projects and updates, prioritizing tasks and managing time effectively. - Participate in extensive self-study, training, and testing, ensuring that you are equipped with the knowledge and skills required to excel in this role. **Essential Qualifications** - Moderate to advanced computer skills, with a high level of comfort learning new technology. - High level of professionalism, with excellent verbal and written communication skills. - Ability to work from home, with a dedicated, private, and secure workspace. - Personal device with a functioning camera required for the Training Period. - Committed to full attendance for paid 3-week Training period. - Minimum Internet Speed of 35 mb/s with ethernet. - Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required. - NOT compatible with mobile internet service providers and/or satellites. - NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders. **Preferred Qualifications** - Previous experience in customer support or technical support role. - Previous experience with Group and/or Individual health insurance, or the Affordable Care Act. - Previous experience in a Call Center. - Familiarity with CRM systems and practices. - Spanish Bilingual, a plus. **What We Offer** - Paid Training, ensuring that you are equipped with the knowledge and skills required to excel in this role. - Full-Time, Seasonal role, with opportunities for growth and advancement. - Performance and attendance-based incentives, in addition to the base pay. - The convenience of working from home, with a dedicated, private, and secure workspace. - Collaborative and supportive team environment, with a focus on growth, innovation, and customer satisfaction. - 401K Match, providing a secure financial future. - Individual Coverage HRA (ICHRA), ensuring that you have access to quality healthcare. - Paid time off (PTO), allowing you to recharge and refocus. - Opportunities for career growth and advancement, with a focus on developing your skills and expertise. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from individuals of all backgrounds, cultures, and experiences. We are proud to be an inclusive and supportive workplace, where everyone has the opportunity to grow and thrive. **Contact Information** If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can contribute to our team's success. [insert contact information] **Apply Now** Don't miss this exciting opportunity to join our team as a Remote Customer Service Representative. Apply now and take the first step towards a rewarding and challenging career with blithequark. Apply for this job