Experienced Remote Call Center Customer Service Representative – Medicaid Member Support Specialist for blithequark

Introduction to blithequark

At blithequark, we are dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a leader in our industry, we value individuality, notice and appreciate the unique contributions of our associates, and strive to make a real impact in the lives of those we serve. If you are seeking an opportunity to personally thrive, make a difference, and be part of a culture that values new ideas and ways of thinking, we encourage you to join our team as a Remote Call Center Customer Service Representative.

About the Role

We are currently seeking a highly skilled and compassionate Remote Call Center Customer Service Representative to join our Medicaid Member Support team. As a key member of our team, you will serve as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Your primary responsibility will be to provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in a customer service role, ensuring that all interactions are handled with empathy, professionalism, and a commitment to excellence.

Key Responsibilities:

• Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates, providing clear, complete, accurate, and objective information based on a full understanding of program requirements.
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in a customer service role, addressing their concerns, answering questions, and resolving issues in a timely and efficient manner.
• Accurately document enrollment requests and status changes, maintaining up-to-date records and ensuring that all information is handled with confidentiality and discretion.
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone, ensuring that all data is accurate and complete.
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies, staying up-to-date on all changes and updates to ensure that customers receive the most accurate and relevant information.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements, ensuring that all customers are fully informed and empowered to make informed decisions.

Essential Qualifications:

To be successful in this role, you will need to possess a basic understanding of a call center environment in a customer service role and quality monitoring processes. You should be able to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers, and have the ability to problem-solve through analysis and ongoing feedback. A high school diploma or GED is required, and you must reside within 1 hour driving distance from Des Moines, IA. A background check is also required for this position.

Preferred Qualifications:

• Ability to achieve results through knowledge, empathy, and commitment, with a strong focus on customer satisfaction and excellence.
• Ability to work with people of diverse backgrounds, cultures, and perspectives, with a strong commitment to inclusivity and respect.
• Excellent typing and grammar skills, with the ability to navigate a computer and utilize policy and procedures with ease.
• Ability to adhere to a break and lunch schedule, with a strong focus on time management and productivity.
• Excellent customer service skills, with a strong focus on empathy, active listening, and conflict resolution.
• Excellent phone etiquette skills, with a strong focus on professionalism, courtesy, and respect.
• Reliable internet access, with a strong focus on technical proficiency and adaptability.

Career Growth Opportunities and Learning Benefits:

At blithequark, we are committed to the growth and development of our associates, providing opportunities for career advancement, professional development, and continuous learning. As a Remote Call Center Customer Service Representative, you will have access to paid training, equipment, and ongoing support to ensure your success in this role. You will also be eligible for career growth opportunities, including promotions, transfers, and special projects, as well as a range of learning benefits, including training programs, workshops, and conferences.

Work Environment and Company Culture:

At blithequark, we value a positive, employee-friendly culture that is built on respect, inclusivity, and empathy. We believe in creating a work environment that is supportive, collaborative, and empowering, where all associates feel valued, appreciated, and empowered to succeed. As a Remote Call Center Customer Service Representative, you will be working from home, with the flexibility to create your own schedule and work environment. You will also be part of a dynamic and diverse team, with opportunities to connect with colleagues, share ideas, and build relationships.

Compensation, Perks, and Benefits:

We offer a competitive hourly rate of $18.00 per hour, with bi-weekly pay and a range of benefits, including paid training, equipment, and ongoing support. You will also be eligible for a full benefits package, including health insurance, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. Additionally, you will have access to a range of perks, including a employee discount program, career growth opportunities, and learning benefits.

Conclusion:

If you are a motivated, compassionate, and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity to join our team as a Remote Call Center Customer Service Representative. At blithequark, we value diversity, inclusivity, and respect, and we are committed to creating a work environment that is supportive, collaborative, and empowering. Don't miss this opportunity to thrive, grow, and succeed with a team of dedicated professionals who are passionate about delivering exceptional customer service and making a real impact in the lives of those we serve.

blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through our website.