Experienced Customer Support Agent – Property Management and Real Estate Customer Service Expert

Welcome to blithequark

At blithequark, we are passionate about creating an inclusive and just employment ecosystem that supports individuals from all walks of life. As a collaborative partner with various organizations, we strive to provide innovative integrated enterprise solutions for all building services, focusing on real estate development-related services such as site acquisition, architectural services, and development management for commercial offices and industrial properties. Our goal is to deliver exceptional customer experiences and empower our employees to achieve financial, emotional, mental, and physical well-being.

Our Core Values

At blithequark, we are guided by a set of core values that shape our culture and behavior. These values include:

• Integrity: doing the right thing when no one is watching and acting with uncompromising honesty. We believe in maintaining lasting relationships based on honesty, consistency, and the highest ethical standards.
• Caring: showing concern, empathy, and compassion for others, ourselves, and our environment. Our care shows itself in our commitment to “safety first” in all we do. We encourage each other to be the best and hold each other accountable.
• Integration: working unselfishly toward common goals across disciplines, teams, departments, and regions. Our collective contributions are greater than our skills. We will be transparent and understand each other’s expertise to provide the most value when delivering our services to one another and our clients.
• Innovation: developing new ideas and applying the solutions that differentiate us in valuable ways. We are not comfortable with the status quo. We remain accountable for continuous improvements in our results because we do not consider innovation an end in itself.

Job Description

We are seeking a proactive and empathetic Customer Support Agent to join our team in Dallas, TX. As a Customer Support Agent, you will be responsible for assisting residents with issues related to our property portal, including support for payment processing, maintenance ticket submissions, and general portal navigation. The ideal candidate will have a strong background in customer service and hands-on experience using SAP and RealPage systems within a property management environment.

Key Responsibilities

• Respond to resident inquiries via phone, email, or chat, delivering a positive and solution-focused customer experience.
• Support residents in using the property portal for tasks such as rent payments, submitting maintenance tickets, and accessing community resources.
• Troubleshoot and resolve payment-related issues, including transaction failures, billing discrepancies, and auto-pay setups.
• Guide residents through submitting and tracking maintenance requests efficiently.
• Utilize SAP and RealPage to manage resident records, service requests, and financial transactions.
• Accurately document all customer interactions in the CRM and escalate complex issues when necessary.
• Collaborate with internal teams to ensure prompt resolution of resident concerns.
• Stay up to date with portal features, policy changes, and process updates.
• Offer feedback to help improve the customer experience and portal usability.

Essential Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• 1–2 years of experience in customer support, preferably in a property management or real estate environment.
• Hands-on experience using SAP and RealPage platforms is required.
• Excellent written and verbal communication skills.
• Proficiency with CRM and customer support tools (e.g., Zendesk, Freshdesk).
• Strong problem-solving skills, with the ability to work independently and manage multiple tasks.
• High attention to detail and organizational skills.
• Empathetic and professional demeanor, especially when handling escalated issues.

Preferred Qualifications

• Associate’s or Bachelor’s degree in a related field (e.g., customer service, business administration, communications).
• 2+ years of experience in customer support, preferably in a property management or real estate environment.
• Experience with other customer support software and technologies.
• Knowledge of property management and real estate principles and practices.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Support Agent, you will have access to training and development opportunities to enhance your skills and knowledge in customer service, property management, and real estate. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

Our work environment is dynamic, supportive, and inclusive. We believe in fostering a culture of collaboration, innovation, and continuous improvement. Our employees are empowered to make decisions, take ownership of their work, and contribute to the growth and success of our organization. We also offer a range of benefits and perks to support the well-being and happiness of our employees, including medical, dental, and vision insurance, 401(k) matching, and tuition reimbursement.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including an hourly rate range of $19.25 – $25.00, depending on experience and qualifications. We also offer a range of benefits and perks, including medical, dental, and vision insurance, 401(k) matching, and tuition reimbursement. Our employees are also eligible for our Employee Stock Purchase Program and other programs and perks.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!

Conclusion

At blithequark, we are committed to creating an inclusive and just employment ecosystem that supports individuals from all walks of life. As a Customer Support Agent, you will play a critical role in delivering exceptional customer experiences and contributing to the growth and success of our organization. If you are passionate about customer service, property management, and real estate, and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity. Join our team and become a part of our mission to empower people and make a positive impact in our communities!