Experienced Remote Call Center Customer Service Representative – Medicaid Member Support Specialist for blithequark

Introduction to blithequark

At blithequark, we deliver mission-critical services and solutions on behalf of our clients, creating exceptional outcomes for them and the millions of people who count on them. As a Remote Call Center Customer Service Representative, you will have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day. Our team is dedicated to providing top-notch support to our clients, and we are seeking a highly skilled and motivated individual to join our ranks.

About the Role

We are seeking an experienced Remote Call Center Customer Service Representative to join our team in supporting Medicaid members. As a Tier 1 representative, you will be the initial point of contact for inquiries from potential and existing program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests and status changes. Your excellent communication skills and ability to navigate a computer will enable you to enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.

Key Responsibilities

• Act as the initial point of contact for inquiries from potential and existing Medicaid Program recipients and affiliates
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Essential Qualifications

To be successful in this role, you will need to possess a basic understanding of a call center environment in a customer service role and quality monitoring processes. You should be able to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. Your ability to problem-solve through analysis and ongoing feedback, achieve results through knowledge, empathy, and commitment, and work with people of diverse backgrounds will be essential in this position.

Requirements

• High School diploma or GED
• Background check required
• Must reside within 1 hour driving distance from Des Moines, IA
• Ability to work with people of diverse backgrounds
• Excellent typing and grammar skills
• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

Preferred Qualifications

While not required, previous experience in a call center environment or customer service role is highly preferred. Your ability to adhere to a break and lunch schedule, achieve results through knowledge, empathy, and commitment, and work with people of diverse backgrounds will be highly valued in this position.

Skills and Competencies

To be successful in this role, you will need to possess excellent communication, problem-solving, and customer service skills. Your ability to work in a fast-paced environment, navigate a computer, and understand and utilize policy will be essential. You should be able to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers, and achieve results through knowledge, empathy, and commitment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Call Center Customer Service Representative, you will have access to paid training, career growth opportunities, and a comprehensive benefits package. You will be able to thrive both personally and professionally, and we will provide you with the tools and resources you need to succeed in your role.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and inclusivity. We value the health and safety of our associates, their families, and our community, and we are committed to creating a positive and supportive work environment. As a Remote Call Center Customer Service Representative, you will be working from home, but you will still be part of a dynamic and supportive team.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $18.00 per hour, paid training, and a comprehensive benefits package. You will also have access to a variety of perks, including a employee discount program, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this position. As a Remote Call Center Customer Service Representative for blithequark, you will have the opportunity to make a real difference in the lives of our clients and their families. You will be part of a dynamic and supportive team, and you will have access to the tools and resources you need to succeed in your role. Don't miss out on this exciting opportunity to join our team and grow with us. Apply now to become a part of the blithequark family!

How to Apply

To apply for this position, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our team's success.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Reasonable Accommodation

People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through our website. We are committed to creating a positive and supportive work environment for all of our employees, and we look forward to hearing from you.