Experienced Remote Call Center Customer Service Representative – Medicaid Member Support Specialist for blithequark

Introduction to blithequark

At blithequark, we are dedicated to delivering exceptional customer experiences through our mission-critical services and solutions. As a leader in supporting Fortune 100 companies and over 500 governments, we strive to create outstanding outcomes for our clients and the millions of people who rely on them. Our culture values individuality, and we are committed to providing a work environment where our associates can thrive, grow, and make a real difference. If you are passionate about customer service and are looking for a challenging yet rewarding role, we invite you to join our team as a Remote Call Center Customer Service Representative.

About the Role

As a Remote Call Center Customer Service Representative at blithequark, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, ensuring that all interactions are handled with professionalism, empathy, and a commitment to resolving issues efficiently. Your primary goal will be to deliver exceptional customer service, addressing the needs of our clients while maintaining a high level of technical and program policy proficiency in the Iowa Family Care rules and guidelines.

Key Responsibilities:

• Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates, providing clear, complete, accurate, and objective information based on a full understanding of program requirements.
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, ensuring that all interactions are handled with professionalism and empathy.
• Accurately document enrollment requests and status changes, maintaining up-to-date records and ensuring data integrity.
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone, ensuring that all information is accurate and complete.
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies, staying up-to-date with changes and updates to ensure that customers receive the most accurate and relevant information.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements, addressing customer inquiries and resolving issues efficiently and effectively.

Essential Qualifications:

To be successful in this role, you will need to possess a basic understanding of a call center environment in a customer service role and quality monitoring processes. You should be able to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers, demonstrating excellent communication and interpersonal skills. A high school diploma or GED is required, and you must reside within 1 hour driving distance from Des Moines, IA. Additionally, you will need to have reliable internet access and be able to navigate a computer with ease.

Preferred Qualifications:

• Previous experience in a customer service role, preferably in a call center environment.
• Ability to problem-solve through analysis and ongoing feedback, demonstrating a commitment to continuous improvement and excellence.
• Achieve results through knowledge, empathy, and commitment, ensuring that customer needs are met and exceeded.
• Ability to work with people of diverse backgrounds, demonstrating cultural sensitivity and awareness.
• Excellent typing and grammar skills, with the ability to accurately document customer interactions and maintain up-to-date records.
• Ability to adhere to a break and lunch schedule, demonstrating reliability and a commitment to meeting productivity standards.

Skills and Competencies:

To excel in this role, you will need to possess excellent customer service skills, with the ability to communicate effectively and empathetically with customers. You should be able to navigate a computer with ease, demonstrating proficiency in web-based computer systems and software applications. Additionally, you will need to have excellent phone etiquette skills, with the ability to handle customer inquiries and resolve issues efficiently and effectively.

Key Skills:

• Excellent customer service skills, with the ability to communicate effectively and empathetically with customers.
• Proficiency in web-based computer systems and software applications, with the ability to navigate a computer with ease.
• Excellent phone etiquette skills, with the ability to handle customer inquiries and resolve issues efficiently and effectively.
• Ability to problem-solve through analysis and ongoing feedback, demonstrating a commitment to continuous improvement and excellence.
• Achieve results through knowledge, empathy, and commitment, ensuring that customer needs are met and exceeded.

Career Growth Opportunities and Learning Benefits:

At blithequark, we are committed to providing our associates with opportunities for growth and development. As a Remote Call Center Customer Service Representative, you will have access to paid training, equipment, and ongoing support to ensure your success in the role. You will also have the opportunity to develop your skills and knowledge, with opportunities for advancement and career growth within the company.

Work Environment and Company Culture:

At blithequark, we value the health and safety of our associates, their families, and our community. We are committed to providing a positive, employee-friendly culture that supports the well-being and success of our team members. As a Remote Call Center Customer Service Representative, you will be working from home, with the flexibility to manage your schedule and workload effectively. You will also have access to a range of benefits, including paid holidays, paid time off (PTO) or vacation and/or sick time, and a comprehensive benefits package.

Compensation, Perks, and Benefits:

As a Remote Call Center Customer Service Representative at blithequark, you will be eligible for a competitive hourly rate of $18.00 per hour, with opportunities for bonuses and incentives based on performance. You will also have access to a range of benefits, including:

• Paid training and equipment
• Full-time schedule (40 hours per week)
• Career growth opportunities
• PerkSpot - Employee discount program
• Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, and more

Conclusion:

If you are passionate about customer service and are looking for a challenging yet rewarding role, we invite you to join our team as a Remote Call Center Customer Service Representative. With opportunities for growth and development, a positive and supportive work environment, and a comprehensive benefits package, this role offers the perfect combination of challenge and reward. Apply now to take the first step in your career with blithequark!