Experienced Remote Customer Service Representative – Delivering Exceptional Support and Service Excellence in the Health Insurance Industry at blithequark

Introduction to blithequark

At blithequark, we are passionate about making a positive impact in the lives of our customers. As a leader in the health insurance industry, we are committed to providing innovative solutions and exceptional service to our clients. Our mission is to simplify the process of finding and enrolling in health insurance, and we are dedicated to building a team of talented and motivated individuals who share our vision. If you are a customer-focused and results-driven professional looking for a challenging and rewarding role, we encourage you to join our team as a Remote Customer Service Representative.

Job Overview

As a Remote Customer Service Representative at blithequark, you will play a critical role in delivering an exceptional customer experience to our clients. You will be responsible for handling inbound and outbound calls, managing customer accounts, and providing technical support to our clients. You will also be required to interpret and follow defined procedures and policies, and to use your creative problem-solving skills to resolve customer complaints and concerns. If you are a self-motivated and success-driven individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Deliver the highest level of customer service experience consistently to our clients
• Manage customer accounts and provide technical support to our clients
• Handle inbound and outbound calls, and respond to online chat inquiries as assigned
• Interpret and follow defined procedures and policies, and use creative problem-solving skills to resolve customer complaints and concerns
• Perform application data entry and other administrative tasks as required
• Participate in extensive self-study, training, and testing to develop your knowledge and skills, and to stay up-to-date with industry developments and trends
• Adhere to regulated guidelines for communications via all channels, and maintain the highest level of professionalism and integrity in all your interactions with our clients

Essential Qualifications

• 18 years of age or older
• Complete Background check and drug test within 3 days of hire
• Dedicated, private, and secure workspace with a personal device and functioning camera
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 35 mb/s with ethernet, and cable/fiber broadband internet with a hard-wired ethernet connection
• Moderate to Advanced computer skills, and a high level of comfort learning new technology
• High level of professionalism, and excellent verbal and written communication skills
• Comfortable working from home, and self-motivated and success-driven

Preferred Qualifications

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center, and familiarity with CRM systems and practices
• Spanish Bilingual, a plus

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Service Representative, you will have access to extensive training and development opportunities, including paid training and certification programs. You will also have the opportunity to work with a talented and experienced team, and to develop your skills and knowledge in a dynamic and supportive environment. If you are looking for a challenging and rewarding role with opportunities for career growth and advancement, we encourage you to join our team.

Work Environment and Company Culture

At blithequark, we are proud of our positive and supportive company culture. We believe in building a work environment that is collaborative, inclusive, and respectful, and that recognizes and rewards the contributions and achievements of our employees. As a Remote Customer Service Representative, you will be working from home, but you will still be part of a dynamic and connected team. You will have access to regular team meetings, training sessions, and social events, and you will be encouraged to participate in company-wide initiatives and activities.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a hourly rate of $15.00 - $16.50 per hour, plus performance incentives. You will also be eligible for a range of benefits, including paid time off, 401K match, and Individual Coverage HRA (ICHRA). We also offer a collaborative and supportive team environment, and opportunities for career growth and advancement.

Conclusion

If you are a customer-focused and results-driven professional looking for a challenging and rewarding role, we encourage you to join our team as a Remote Customer Service Representative. At blithequark, we are committed to delivering exceptional service and support to our clients, and we are looking for talented and motivated individuals to help us achieve our mission. Apply now to take the first step in an exciting and rewarding career with blithequark.