Experienced Solutions Engineer - Kubernetes Support and Customer Success - Remote Opportunity with blithequark

Introduction to blithequark and the Industry

blithequark is a pioneering force in the tech industry, specializing in innovative solutions that empower businesses to thrive in a rapidly evolving digital landscape. As a Series B startup, we are committed to scaling our Solutions Architecture and Engineering team to support our growing business and meet the increasing demands of our external, enterprise customers across various industries. Our team is comprised of smart and passionate individuals who share a common goal of delivering exceptional customer experiences through cutting-edge technology solutions.

Job Overview

We are seeking an experienced Solutions Engineer to join our team, focusing on Kubernetes (K8s) support and customer success. As a key member of our team, you will collaborate with new and existing customers, guiding them through the full customer life cycle, from presale to setup, installation, and ongoing support. Your expertise in Kubernetes, cloud computing, and containerization will be instrumental in driving customer satisfaction and ensuring the seamless integration of our solutions.

Primary Role and Responsibilities

• Collaborate with customers to understand their unique needs and provide tailored support and guidance throughout the customer life cycle
• Conduct presale activities, including demonstrations and proof-of-concepts, to showcase the value of our solutions
• Design, deploy, and manage Kubernetes environments for customers, ensuring optimal performance and scalability
• Develop and maintain comprehensive documentation to facilitate knowledge sharing and customer self-sufficiency
• Provide expert-level support for customers, troubleshooting complex issues and resolving problems in a timely and professional manner
• Stay up-to-date with the latest developments in Kubernetes, cloud computing, and containerization, applying this knowledge to continuously improve our solutions and services

Skills and Experience

To be successful in this role, you should possess a strong background in engineering and operations, with a minimum of 5 years of experience in systems, software, infrastructure, or related fields. Additionally, you should have at least 2 years of experience supporting external customers in a solutions, customer success, or support capacity.

• Proficiency in Kubernetes design, deployment, and management, including experience with AKS, EKS, and GKE
• Strong understanding of cloud computing concepts, including compute, networking, and storage services
• Experience with containerization and orchestration technologies, such as Docker and Kubernetes
• Cloud-native expertise, with a deep understanding of cloud-based infrastructure and applications
• Linux skills, including Bash and Shell scripting, are essential
• Programming skills in languages such as Python, Go, or C are desirable
• Familiarity with Infrastructure as Code (IaC) tools and practices
• A degree in Engineering, Computer Science, Electrical Engineering, or a related discipline is ideal

Essential Qualifications

In addition to the technical skills and experience outlined above, we are looking for individuals who possess excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders at all levels. You should be a team player, with a strong customer-centric mindset and a passion for delivering exceptional customer experiences.

Preferred Qualifications

While not essential, experience with cloud-native applications, microservices architecture, and DevOps practices would be highly desirable. Additionally, certifications in Kubernetes, cloud computing, or related technologies would be a significant advantage.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Solutions Engineer, you will have access to a wide range of training and development opportunities, including workshops, webinars, and conferences. You will also be part of a dynamic and supportive team, with opportunities to collaborate with colleagues from diverse backgrounds and expertise.

Work Environment and Company Culture

blithequark offers a unique and flexible work environment, with the option to work remotely from anywhere in the US or Canada. Our company culture is built on a foundation of innovation, collaboration, and customer obsession. We believe in empowering our employees to take ownership of their work, providing the autonomy to make decisions and drive results.

Compensation, Perks, and Benefits

As a Solutions Engineer at blithequark, you can expect a competitive salary and benefits package, including comprehensive health insurance, retirement savings plans, and paid time off. We also offer a range of perks, including access to cutting-edge technology, flexible working hours, and opportunities for professional growth and development.

Conclusion

If you are a motivated and experienced Solutions Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With our commitment to innovation, customer satisfaction, and employee growth, we believe that you will find a rewarding and fulfilling career with our team. Don't miss out on the chance to join our dynamic and supportive community – apply now and take the first step towards an exciting new chapter in your career.