Experienced Bilingual Customer Service Representative – Remote Healthcare Support Specialist

Welcome to blithequark

blithequark is a trusted leader in providing tailored contact center solutions within the healthcare industry. Based in Georgia, we proudly deliver exceptional services to patients, caregivers, and healthcare providers nationwide. We specialize in supporting pharmaceutical companies, clinical research organizations, hospitals, and insurers with solutions that make healthcare more accessible and impactful. As part of our fully remote team, you'll have the opportunity to make a difference in the medical field, all from the comfort of your home. If you're passionate about helping others and thrive in a flexible, customer-focused environment, we want to hear from you!

Position Overview

We are seeking Bilingual Customer Service Representatives (English and Spanish) who excel in communication and problem-solving. In this role, you'll support vital healthcare processes, including clinical trial recruitment, patient scheduling, and answering inquiries from stakeholders across the healthcare spectrum. The key responsibilities of this position include providing exceptional service through inbound and outbound calls, emails, and chats in both English and Spanish. You will assist patients, caregivers, healthcare providers, and pharmacies with inquiries and scheduling, addressing and resolving issues with empathy and professionalism.

Key Responsibilities:

• Provide exceptional customer service through various communication channels, including phone, email, and chat, in both English and Spanish.
• Assist patients, caregivers, healthcare providers, and pharmacies with inquiries and scheduling, addressing and resolving issues with empathy and professionalism.
• Utilize active listening, basic medical terminology, and bilingual communication skills to effectively assist callers.
• Troubleshoot technical issues and maintain precise, organized records of all interactions.
• Adhere to high-speed internet and workspace requirements to meet performance standards.

Qualifications

To be successful in this role, you'll need to meet the following requirements:

Required Qualifications:

• High school diploma or equivalent.
• Quiet, private workspace at home with a wired high-speed internet connection.
• At least 1 year of customer service or call center experience.
• Proficiency in Microsoft Windows/Office applications and the ability to set up and operate computer equipment.
• Strong communication, problem-solving, and time-management skills.
• Fluency in Spanish and English (bilingual candidates required).
• Ability to sit for extended periods while using a computer and phone.

Preferred Qualifications:

• Experience in the healthcare industry.
• Post-secondary education or training in a relevant field.

What We Offer

At blithequark, we're committed to providing our team members with a comprehensive benefits package, including:

• Competitive Pay: Includes growth and advancement opportunities. Earn up to $1.50 extra per hour, paid monthly based on actual hours worked, performance, and attendance metrics.
• Work-Life Balance: Fully remote position with flexible scheduling.
• DailyPay: Immediate access to earned wages.
• Comprehensive Benefits:
  • Medical, dental, vision, life insurance, and disability coverage.
  • Paid Time Off (PTO): Earn up to 2 weeks of paid time off per year.
  • 401(k) Savings Plan: Includes a generous company match.
  • Paid Holidays: Six paid holidays.
  • Company-Provided Equipment: Tools to support your success.

Schedule & Availability

This is a Full-Time position (up to 40 hours per week). Training typically lasts two weeks, with sessions held Monday to Friday, 10 AM to 6 PM (Eastern Time). After training, you will be assigned a fixed schedule, which will remain consistent unless there are changes to business needs or personal requirements. The position offers a flexible work schedule with 8-hour shifts between 12 PM and 11 PM (Eastern Time). Please note that your schedule will include one weekend day (Saturday or Sunday) each week.

Why Join Us?

At blithequark, we believe in empowering our team to create positive outcomes in healthcare. With our supportive culture, industry-leading benefits, and a mission-driven team, you'll thrive in a role that truly makes a difference. We're committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as defined by federal, state, or local laws.

Career Growth Opportunities

At blithequark, we're dedicated to helping our team members grow and develop in their careers. With opportunities for advancement, training, and professional development, you'll have the chance to expand your skills and expertise in the healthcare industry. Our goal is to provide a supportive and inclusive environment that fosters growth, innovation, and success.

Work Environment and Company Culture

Our company culture is built on a foundation of empathy, compassion, and respect. We believe in creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team members are passionate about delivering exceptional customer service and making a difference in the lives of our patients and customers. We're committed to providing a supportive and flexible work environment that allows our team members to thrive and succeed.

Compensation, Perks, and Benefits

In addition to our comprehensive benefits package, we offer a range of perks and benefits to support our team members' well-being and success. These include:

• Competitive pay and bonuses.
• Flexible scheduling and remote work options.
• Opportunities for professional development and growth.
• A supportive and inclusive company culture.
• Access to the latest technology and tools.
• Recognition and reward programs.

Conclusion

If you're empathetic, patient, and solution-oriented with a passion for service, this is the role for you! Take just 3 minutes to complete our mobile-friendly application and take the next step toward an impactful, fulfilling career. Join blithequark - where customer care meets healthcare excellence! Offer of employment is conditioned upon passing a background check.