Experienced Remote Customer Service Representative – Delivering Exceptional Support and Service Excellence in a Dynamic and Growth-Oriented Environment at blithequark

Introduction to blithequark

At blithequark, we are passionate about making a positive impact in the lives of our customers. As a leading player in the health insurance industry, we are committed to providing innovative solutions and exceptional service to our clients. Our mission is to simplify the process of finding and enrolling in health insurance, and we are dedicated to building a team of talented and motivated individuals who share our vision. If you are a customer-focused and results-driven professional looking for a challenging and rewarding role, we encourage you to join our team as a Remote Customer Service Representative.

Job Overview

As a Remote Customer Service Representative at blithequark, you will play a critical role in delivering an exceptional customer experience to our clients. You will be responsible for handling inbound and outbound calls, managing customer accounts, and providing technical support to our clients. You will also be required to interpret and follow defined procedures and policies, and to use your creative problem-solving skills to resolve customer complaints and concerns. If you are a self-motivated and success-driven individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Deliver the highest level of customer service experience consistently to our clients
• Manage customer accounts and provide technical support to our clients
• Handle inbound and outbound calls, and respond to online chat inquiries as assigned
• Interpret and follow defined procedures and policies, and use creative problem-solving skills to resolve customer complaints and concerns
• Perform application data entry and other administrative tasks as required
• Participate in extensive self-study, training, and testing to develop your knowledge and skills, and to achieve certifications and performance incentives
• Adhere to regulated guidelines for communications via all channels, and maintain the highest level of professionalism and integrity in all your interactions with our clients

Essential Qualifications

• 18 years of age or older
• Complete background check and drug test within 3 days of hiring
• Dedicated, private, and secure workspace with a personal device and functioning camera
• Committed to full attendance for paid 3-week training period
• Minimum internet speed of 35 mb/s with ethernet, and cable/fiber broadband internet with a hard-wired ethernet connection
• Moderate to advanced computer skills, and a high level of comfort learning new technology
• High level of professionalism, and excellent verbal and written communication skills
• Comfortable working from home, and self-motivated and success-driven

Preferred Qualifications

• Previous experience in customer support or technical support role
• Previous experience with group and/or individual health insurance, or the Affordable Care Act
• Previous experience in a call center, and familiarity with CRM systems and practices
• Spanish bilingual, a plus

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Service Representative, you will have access to extensive training and development opportunities, including paid training, certifications, and performance incentives. You will also have the opportunity to work with a talented and motivated team of professionals who are passionate about delivering exceptional customer service. If you are looking for a challenging and rewarding role that offers opportunities for career growth and advancement, we encourage you to join our team.

Work Environment and Company Culture

At blithequark, we are proud of our dynamic and growth-oriented work environment. We believe in building a positive and supportive team culture that encourages collaboration, creativity, and innovation. As a Remote Customer Service Representative, you will be working from home, but you will still be part of a vibrant and engaged team that is committed to delivering exceptional customer service. We offer a range of benefits and perks, including paid training, performance incentives, and a collaborative and supportive team environment.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $15.00 - $16.50 per hour, depending on experience and performance. We also offer a range of benefits and perks, including paid training, performance incentives, and a collaborative and supportive team environment. You will also have the opportunity to work from home, and to enjoy the convenience and flexibility that comes with remote work.

Conclusion

If you are a customer-focused and results-driven professional looking for a challenging and rewarding role, we encourage you to join our team as a Remote Customer Service Representative. At blithequark, we are committed to delivering exceptional customer service, and we are looking for talented and motivated individuals who share our vision. With opportunities for career growth and advancement, a dynamic and growth-oriented work environment, and a range of benefits and perks, this is an exciting opportunity that you won't want to miss. Apply now to join our team and start your journey to a rewarding and challenging career in customer service.