Experienced Remote Call Center Customer Service Representative – Medicaid Member Support and Enrollment Services for the State of Iowa at blithequark

Introduction to blithequark and the Industry

At blithequark, we are dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a leader in the industry, we pride ourselves on fostering a culture where individuality is noticed and valued every day. Our team of dedicated associates works tirelessly to provide top-notch support to Fortune 100 companies and over 500 governments, making a real impact in the lives of those we serve.

The customer service industry is rapidly evolving, with a growing emphasis on providing personalized, empathetic, and efficient support to clients. As a Remote Call Center Customer Service Representative at blithequark, you will be at the forefront of this evolution, working with a talented team of professionals who share your passion for delivering exceptional customer experiences.

About the Role

We are seeking an experienced and skilled Remote Call Center Customer Service Representative to join our team in supporting Medicaid members in the State of Iowa. As a key member of our customer service team, you will serve as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Your primary responsibility will be to provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, addressing their questions, concerns, and needs in a professional, courteous, and empathetic manner.

Your duties will include:

• Acting as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately documenting enrollment requests and status changes
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Key Responsibilities and Expectations

In this role, you will be expected to work independently in a remote setting, with a high degree of autonomy and flexibility. You will be required to:

• Work a full-time schedule (40 hours per week) with a set schedule of Monday to Friday, 8:00 AM to 5:00 PM
• Participate in paid training, which will be provided by blithequark, to ensure you have the skills and knowledge necessary to succeed in your role
• Utilize equipment provided by blithequark, which will be picked up from our Des Moines, IA office
• Maintain reliable internet access and a dedicated workspace that meets blithequark's requirements
• Adhere to a break and lunch schedule, as well as other policies and procedures established by blithequark

Essential and Preferred Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem-solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background check required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred qualifications include:

• Previous experience in a customer service role, preferably in a call center environment
• Excellent typing and grammar skills
• Ability to navigate a computer and utilize software applications
• Ability to understand and utilize policy and procedures
• Excellent customer service skills and phone etiquette

Skills and Competencies Required for Success

To excel in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Excellent problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information with discretion
• Strong attention to detail and ability to accurately document information
• Ability to work independently with minimal supervision

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our associates. As a Remote Call Center Customer Service Representative, you will have access to:

• Paid training and ongoing professional development opportunities
• Career advancement opportunities within the company
• A comprehensive benefits package, including health insurance, voluntary dental and vision programs, life and disability insurance, and a retirement savings plan
• Paid holidays and paid time off (PTO) or vacation and/or sick time
• A dynamic and supportive work environment that fosters collaboration and innovation

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive, employee-friendly culture. Our team is dedicated to making a difference in the lives of our clients and the communities we serve. As a Remote Call Center Customer Service Representative, you will be part of a talented team of professionals who share your passion for delivering exceptional customer experiences.

Our company culture is built on the following values:

• Respect and empathy for our clients and each other
• A commitment to excellence and continuous improvement
• A passion for innovation and creativity
• A dedication to diversity, equity, and inclusion
• A focus on teamwork and collaboration

Compensation, Perks, and Benefits

As a Remote Call Center Customer Service Representative at blithequark, you can expect:

• A competitive hourly rate of $18.00 per hour
• Paid training and ongoing professional development opportunities
• A comprehensive benefits package, including health insurance, voluntary dental and vision programs, life and disability insurance, and a retirement savings plan
• Paid holidays and paid time off (PTO) or vacation and/or sick time
• Access to our employee discount program, PerkSpot
• A dynamic and supportive work environment that fosters collaboration and innovation

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Remote Call Center Customer Service Representative at blithequark, you will be part of a talented team of professionals who share your commitment to excellence and your passion for making a difference in the lives of others.

Don't miss out on this opportunity to join a dynamic and supportive team that values your skills, experience, and perspectives. Apply today to become a part of the blithequark team and start your journey towards a rewarding and challenging career in customer service!