Experienced Customer Service Representative – Delivering Exceptional Experiences and Driving Business Growth at blithequark

Welcome to blithequark

At blithequark, we pride ourselves on being a leading distributor of shipping, industrial, and packaging materials, with a strong presence in North America and a team of over 9,000 dedicated employees across 13 locations. Our company is built on a foundation of family values, and we strive to create a work environment that is collaborative, inclusive, and supportive. As a customer-centric organization, we recognize that our customer service team is the heartbeat of our business, and we are committed to delivering exceptional experiences that exceed our customers' expectations.

Job Overview

We are seeking an experienced and passionate Customer Service Representative to join our team in Bedford, TX. As a Customer Service Representative at blithequark, you will play a critical role in delivering exceptional customer experiences, processing orders, and providing timely and effective solutions to customer inquiries. You will be part of a collaborative call center team, utilizing world-class technology to communicate with customers via phone, email, and chat. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Process customer orders and inquiries in a fast-paced call center environment, utilizing world-class technology to deliver exceptional customer experiences.
• Communicate with customers over phone, email, and chat, providing timely and effective solutions to their inquiries and concerns.
• Help customers navigate blithequark's website and online ordering system, providing guidance and support as needed.
• Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
• Collaborate with internal teams, including sales, operations, and logistics, to ensure seamless customer experiences and resolve customer issues efficiently.

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent; a bachelor's degree is preferred.
• Prior customer service experience is a plus, but we will provide comprehensive training to equip you with the skills and knowledge needed to deliver legendary service to our customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• A strong work ethic, with a focus on delivering exceptional customer experiences and driving business growth.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Previous experience in a call center or customer-facing environment, with a proven track record of delivering exceptional customer experiences.
• Knowledge of shipping, industrial, and packaging materials, with the ability to learn and adapt quickly in a fast-paced environment.
• Experience with CRM software and other customer service technologies, with the ability to learn and utilize new systems and tools.

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Customer focus: a passion for delivering exceptional customer experiences, with a strong focus on building strong relationships and driving customer loyalty.
• Communication skills: excellent verbal and written communication skills, with the ability to communicate effectively with customers and internal stakeholders.
• Problem-solving skills: the ability to think critically and creatively, with a focus on resolving customer issues efficiently and effectively.
• Teamwork and collaboration: a strong team player, with the ability to collaborate with internal teams and build strong relationships with colleagues and customers.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training and development programs, designed to equip you with the skills and knowledge needed to succeed in your role and advance your career. Our training programs include:

• Comprehensive onboarding program, designed to introduce you to our company culture, policies, and procedures.
• Ongoing training and development programs, focused on customer service skills, product knowledge, and industry trends.
• Leadership development programs, designed to equip you with the skills and knowledge needed to advance your career and take on leadership roles.

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative and inclusive work environment. Our company culture is built on a foundation of family values, with a strong focus on teamwork, respect, and open communication. As a Customer Service Representative, you will be part of a dynamic and supportive team, with access to:

• Best-in-class, clean, and modern facilities, designed to promote collaboration and productivity.
• First-class fitness center and beautifully maintained walking paths, designed to promote employee wellness and work-life balance.
• Employee perks and benefits, including complete health insurance coverage, 401(k) with employer match, and paid holidays and time off.

Compensation and Benefits

We offer a competitive compensation package, with a hourly rate of $24-$28 per hour, plus a $2 shift differential. Our benefits package includes:

• Complete health insurance coverage, with medical, dental, and vision benefits.
• 401(k) with 6% employer match, starting from day one.
• Paid holidays and generous paid time off, designed to promote work-life balance and employee wellness.
• Tuition Assistance Program, designed to support ongoing education and career development.

Conclusion

If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic and supportive team, with access to comprehensive training and development programs, a collaborative and inclusive work environment, and a competitive compensation package. Don't miss out on this opportunity to join a leading company and advance your career in customer service. Apply now to become a part of the blithequark team!