Experienced Patient Account Analyst II – Remote Customer Service and Billing Operations Specialist for Healthcare Industry

Welcome to blithequark

At blithequark, we are dedicated to providing exceptional healthcare services that make a difference in the lives of our patients and their families. As a mission-based, not-for-profit integrated healthcare organization, we strive to deliver high-quality, patient-centered care that is both compassionate and innovative. Our team of skilled professionals is committed to excellence in all aspects of healthcare, from medical registration and billing to customer service and collection. We are now seeking an experienced Patient Account Analyst II to join our team in a remote capacity, working from the comfort of your own home after completing our comprehensive training program.

Job Overview

As a Patient Account Analyst II at blithequark, you will play a vital role in our Central Business Office (CBO) Customer Service team, responsible for performing a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay. Your expertise will be essential in ensuring the accuracy and efficiency of our billing operations, as well as providing exceptional customer service to our patients and their families. If you have a passion for healthcare and a strong background in medical registration, billing, customer service, or collection, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Perform a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay, to ensure accurate and timely processing of patient accounts
• Verify insurance benefits and contact patients for necessary information pertaining to registration, billing, and collection
• Process financial assistance applications and resolve inquiries received pertaining to patient accounts in a professional and courteous manner
• Post payments, adjustments, and denials to patient accounts, and review accounts for outside collection or legal authorization
• Work with internal departments to obtain information for external requests, including refunds, and act as a liaison to outside vendors
• Review debits, credits, refunds, bad debt, and contractual allowances for accuracy and process as applicable
• Reconcile electronic payment remittances and lockbox reconciliation and reporting to ensure accurate and efficient billing operations
• Know and follow all billing regulations and corporate compliance plans to ensure adherence to industry standards and best practices
• Provide feedback to management on issues that impede timeliness or quality of billing and work with management to resolve
• Always show respect and value for our customers and project an image of professionalism in all interactions
• Independently review assigned reports to ensure goals and deadlines are met, and assist management with training new staff as needed
• Obtain prior authorization for scheduled services and perform other duties as assigned to support the team and organization

Essential Qualifications

• High school diploma or equivalent required
• Ability to accurately and independently solve problems, with a minimum score of 80% on a basic skills test
• Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and internal stakeholders
• Previous experience with computers and office applications, including inputting and retrieving information from a computer, operating a calculator, fax machine, and copier
• Ability to move about the office and between workstations, and occasionally lift, move, and carry moderately heavy materials
• Commitment to exceptional customer service, with a strong focus on patient satisfaction and experience
• Strong organizational skills and the ability to multi-task, with the ability to manage large volumes of work and quickly learn and retain information
• At least 1 year of experience in medical registration, billing, customer service, or collection, with a strong understanding of healthcare billing operations and regulations
• Team player with a supportive attitude towards our department and blithequark's mission and values

Preferred Qualifications

• Associate's or Bachelor's degree in a related field, such as healthcare administration, business, or communications
• Certification in medical billing or coding, such as CPC or CPC-H
• Experience with electronic health records (EHRs) and practice management systems (PMS)
• Knowledge of healthcare regulations, including HIPAA and OIG guidelines
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex billing issues
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement and professional development. As a Patient Account Analyst II, you will have access to comprehensive training and education programs, including on-the-job training, workshops, and conferences. You will also have the opportunity to work with a talented team of professionals who are passionate about healthcare and dedicated to delivering exceptional patient care.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment, where employees are valued and respected. Our company culture is built on a foundation of integrity, compassion, and excellence, with a strong focus on patient-centered care and customer satisfaction. We offer a remote work arrangement, allowing you to work from the comfort of your own home after completing our comprehensive training program. Our team is committed to making a difference in the lives of our patients and their families, and we are looking for talented and dedicated professionals to join our team.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a salary range of $31,200 - $57,200 per year, depending on experience. Our benefits package includes medical, dental, vision, company-paid life insurance, paid time off, a 401(k) retirement plan, an employee assistance program, and other voluntary coverage options and employee discounts. We also offer a comprehensive training program, opportunities for career advancement, and a positive and supportive work environment.

Conclusion

If you are a motivated and detail-oriented individual with a passion for healthcare and a strong background in medical registration, billing, customer service, or collection, we encourage you to apply for this exciting opportunity. As a Patient Account Analyst II at blithequark, you will have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional patient care and making a difference in the lives of our patients and their families. Apply now to join our team and take the first step towards a rewarding and challenging career in healthcare.