Experienced Customer Service Representative, Clinical Full-Time, Nights and Weekends (Remote, Competitive Hourly Rate) - Delivering Exceptional Support in a Dynamic and Growing Industry

Introduction to blithequark

At blithequark, we are passionate about empowering individuals to live healthier and longer lives. As a leading provider of specialty network programs, we are committed to delivering exceptional customer service to our members nationwide. Our high-volume call center is the heartbeat of our organization, and we are seeking exceptional customer service professionals to join our team. If you are a motivated and compassionate individual with a passion for helping others, we invite you to apply for our Customer Service Representative, Clinical Full-Time, Nights and Weekends (Remote) position.

Job Overview

As a Customer Service Representative at blithequark, you will play an integral role in supporting our company's mission by providing exceptional customer service to our members. You will be responsible for responding to customer inquiries, providing information regarding all aspects of our specialty network programs, and ensuring that our members receive the support they need to thrive. This is a full-time, remote position that offers a competitive hourly rate, opportunities for growth and development, and a dynamic and supportive work environment.

Key Responsibilities

• Answer incoming calls in a professional, accurate, timely, and courteous manner, ensuring that all customer inquiries are resolved efficiently and effectively.
• Ascertain the nature of the call and record information in the Communication Log, maintaining accurate and detailed records of all customer interactions.
• Look up member information using proprietary blithequark systems and provide information to the caller, ensuring that all customers receive personalized and informed support.
• Forward logs requiring further research to the appropriate department, collaborating with internal teams to ensure seamless resolution of customer inquiries.
• Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.), ensuring that customers receive specialized support when needed.
• Utilize appropriate resources, including those online, to provide timely responses to customer inquiries, staying up-to-date with the latest information and best practices in the industry.
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner, prioritizing customer satisfaction and efficiency.
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position, striving for excellence in all aspects of customer service delivery.
• Document all calls appropriately, maintaining accurate and detailed records of customer interactions and ensuring compliance with blithequark's quality and regulatory standards.
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel, contributing to a positive and collaborative work environment.
• Respond to requests for internal and external customers and/or clients, as required, providing exceptional support and service to all stakeholders.

Essential Qualifications

• High school Diploma or equivalent required, with a strong foundation in customer service principles and practices.
• Minimum of one-year experience performing customer service duties; inbound call center experience preferred, with a proven track record of delivering exceptional customer service in a fast-paced environment.
• Basic computer skills, with proficiency in using proprietary systems and software to support customer service delivery.
• Strong verbal communications skills, with the ability to communicate effectively and empathetically with customers, colleagues, and other stakeholders.

Preferred Qualifications

• Experience working in a remote or virtual environment, with a strong ability to self-motivate and manage time effectively in a home-based setting.
• Knowledge of healthcare or insurance industry, with a strong understanding of the complexities and challenges of healthcare customer service.
• Certification in customer service or a related field, with a commitment to ongoing learning and professional development.

Skills and Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships, with a strong focus on teamwork and collaboration.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers, with a commitment to delivering exceptional service and support.
• Excellent listening and interpersonal communication skills, with the ability to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task, and manage time, with a strong focus on efficiency, productivity, and customer satisfaction.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions, with a strong ability to adapt to changing circumstances and priorities.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions, with a strong focus on critical thinking and problem-solving.
• Ability to exercise strict confidentiality in all matters, with a commitment to maintaining the privacy and security of customer and company information.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to ongoing training and development opportunities, including certification programs, mentorship, and career advancement opportunities. You will also be part of a dynamic and supportive team, with a strong focus on collaboration, teamwork, and mutual respect.

Work Environment and Company Culture

blithequark is a remote-friendly company, with a strong focus on work-life balance and flexibility. As a remote employee, you will be expected to work from home in a designated work area, with company-provided technology equipment and a reliable internet connection. You will also be part of a virtual team, with regular video meetings and collaboration opportunities to ensure seamless communication and teamwork.

Compensation, Perks, and Benefits

blithequark offers a competitive hourly rate, with opportunities for growth and development. You will also be eligible for a range of benefits, including health insurance, retirement savings, and paid time off. We also offer a range of perks, including flexible working hours, remote work options, and a dynamic and supportive work environment.

Conclusion

If you are a motivated and compassionate individual with a passion for helping others, we invite you to apply for our Customer Service Representative, Clinical Full-Time, Nights and Weekends (Remote) position. At blithequark, we are committed to delivering exceptional customer service and supporting the growth and development of our employees. Join our team today and be part of a dynamic and supportive community that is dedicated to empowering individuals to live healthier and longer lives.

Apply now and take the first step towards a rewarding and challenging career in customer service. We look forward to hearing from you!