Experienced Remote Call Center Customer Service Representative – Medicaid Member Support and Enrollment Services Specialist at blithequark

Introduction to blithequark and the Industry

At blithequark, we are dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a leader in the industry, we are committed to making a positive impact and providing opportunities for our associates to personally thrive and make a difference. The customer service industry is rapidly evolving, and we are at the forefront of this change, leveraging technology and innovation to provide top-notch support to our clients. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to join our team as a Remote Call Center Customer Service Representative.

About the Role

We are seeking a highly skilled and motivated Remote Call Center Customer Service Representative to join our team, providing Medicaid member support and enrollment services to the State of Iowa. As the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates, you will play a critical role in delivering exceptional customer service and support. Your primary responsibilities will include:

• Acting as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately documenting enrollment requests and status changes
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Key Responsibilities and Expectations

In this role, you will be expected to work in a fast-paced call center environment, handling a high volume of customer inquiries and resolving issues in a professional and courteous manner. You will be required to:

• Work effectively in a team environment, collaborating with colleagues to achieve shared goals and objectives
• Utilize problem-solving skills to resolve customer complaints and issues
• Adhere to a break and lunch schedule, ensuring that customer service levels are maintained at all times
• Demonstrate excellent typing and grammar skills, with the ability to navigate a computer and utilize policy and procedures
• Provide exceptional customer service skills, with a focus on delivering positive outcomes for our clients
• Maintain reliable internet access, ensuring that you can work effectively in a remote environment

Essential and Preferred Qualifications

To be successful in this role, you will require:

• A basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background check required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred qualifications include:

• Previous experience in a customer service role, preferably in a call center environment
• Knowledge of Medicaid programs and policies
• Experience working with diverse populations and communities
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service

Skills and Competencies Required for Success

To excel in this role, you will require a range of skills and competencies, including:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work effectively in a team environment
• Strong attention to detail and ability to maintain accuracy in a fast-paced environment
• Ability to adapt to changing circumstances and priorities
• Strong customer service skills, with a focus on delivering positive outcomes for our clients

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our associates. As a Remote Call Center Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Paid training program, designed to equip you with the skills and knowledge required to succeed in your role
• Ongoing coaching and feedback, to support your growth and development
• Opportunities for career advancement, within the company and beyond
• Access to a range of learning and development resources, including online courses and training programs

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and employee-friendly culture. As a Remote Call Center Customer Service Representative, you will be working in a remote environment, with the flexibility to work from home. You will be part of a dynamic and supportive team, with a focus on delivering exceptional customer service and support. Our company culture is built on a range of values, including:

• A commitment to excellence, in everything we do
• A focus on customer satisfaction, and delivering positive outcomes for our clients
• A culture of inclusivity and diversity, where everyone is valued and respected
• A commitment to the growth and development of our associates, through training and development opportunities

Compensation, Perks, and Benefits

As a Remote Call Center Customer Service Representative at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive hourly rate of $18.00 per hour
• Paid training program, designed to equip you with the skills and knowledge required to succeed in your role
• Full-time schedule, with a range of benefits, including health insurance, voluntary dental and vision programs, life and disability insurance, and a retirement savings plan
• Opportunities for career advancement, within the company and beyond
• Access to a range of learning and development resources, including online courses and training programs

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer service, we encourage you to apply for the Remote Call Center Customer Service Representative role at blithequark. As a leader in the industry, we offer a range of opportunities for growth and development, a positive and employee-friendly culture, and a commitment to excellence in everything we do. Don't miss out on this exciting opportunity to join our team and make a real difference in the lives of our clients. Apply now and take the first step towards a rewarding and challenging career with blithequark.