Experienced Remote Customer Service Representative – Delivering Exceptional Support and Driving Customer Satisfaction in a Dynamic and Growth-Oriented Environment at blithequark

Welcome to blithequark

It's an exciting time to join blithequark, a leading organization dedicated to making a positive impact in the lives of our customers. As a Remote Customer Service Representative, you will be at the forefront of delivering exceptional support and driving customer satisfaction. Our team is passionate about providing top-notch service, and we're looking for like-minded individuals to join our elite team. Despite the challenges we face, we're coming together as a team, adapting, growing, and hiring. We're committed to building each other up and infusing a motivating and positive work environment, even in a remote setting.

About the Role

As a Remote Customer Service Representative at blithequark, you will be responsible for delivering an amazing customer experience, helping to unveil the mystery of finding and enrolling in health insurance. You will be part of a dynamic team that is dedicated to making a difference in the lives of our customers. Our vision has always been to make finding and enrolling in health insurance simple, and this is more important now than ever before.

Key Responsibilities

• Deliver the highest level of customer service experience consistently through inbound and outbound calls
• Manage customer accounts and provide technical support to resolve issues and answer questions
• Enter application data accurately and efficiently
• Respond to online chat inquiries in a timely and professional manner
• Interpret and follow defined procedures and policies to ensure compliance and quality
• Demonstrate creative problem-solving skills to resolve complex customer issues
• Show flexibility and adaptability to changing projects and updates
• Effectively manage time and tasks, prioritizing multiple responsibilities and meeting deadlines
• Complete extensive self-study, training, and testing to ensure eligibility to proceed through training and certifications
• Adhere to regulated guidelines for communications via all channels

Requirements

To be successful in this role, you must meet the following requirements:

• Be at least 18 years of age or older
• Complete a background check and drug test within 3 days of hiring
• Have a dedicated, private, and secure workspace
• Have a personal device with a functioning camera for the training period
• Be committed to full attendance for the paid 3-week training period
• Have a minimum internet speed of 35 mb/s with an ethernet connection
• Have cable/fiber broadband internet with a hard-wired ethernet connection (not compatible with mobile internet service providers, satellites, Wi-Fi internet access, or Wi-Fi adapters/extenders)

Essential Qualifications

In addition to the requirements, the following qualifications are essential for success in this role:

• Moderate to advanced computer skills
• A high level of comfort learning new technology
• A high level of professionalism
• Excellent verbal and written communication skills
• Comfort working from home
• Self-motivated and success-driven

Preferred Qualifications

The following qualifications are preferred but not required:

• Previous experience in customer support or technical support role
• Previous experience with group and/or individual health insurance, or the Affordable Care Act
• Previous experience in a call center
• Familiarity with CRM systems and practices
• Spanish bilingual skills

What We Offer

At blithequark, we offer a range of benefits and perks to our employees, including:

• Paid training
• Full-time, seasonal role with opportunities for advancement
• Performance and attendance-based incentives, in addition to base pay
• The convenience of working from home
• A collaborative and supportive team environment
• 401K match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Remote Customer Service Representative, you'll have opportunities to learn and develop new skills, take on new challenges, and advance in your career. We offer extensive training and development programs, as well as opportunities for advancement and professional growth.

Work Environment and Company Culture

At blithequark, we're passionate about creating a positive and supportive work environment. We believe in building each other up and infusing a motivating and positive work environment, even in a remote setting. Our team is dedicated to providing exceptional support and driving customer satisfaction, and we're looking for like-minded individuals to join our team.

Conclusion

If you're a motivated and customer-focused individual who is passionate about delivering exceptional support and driving customer satisfaction, we want to hear from you. Apply now to join our team as a Remote Customer Service Representative and take the first step in an exciting and rewarding career with blithequark. Don't miss out on this opportunity to make a difference in the lives of our customers and grow with a dynamic and growth-oriented organization.