Experienced Remote Customer Service Representative – Delivering Exceptional Support and Service Excellence in a Dynamic and Growing Environment at blithequark

Introduction to blithequark

At blithequark, we are passionate about making a positive impact in the lives of our customers. As a leader in the industry, we are committed to providing innovative solutions and exceptional service to our clients. Our mission is to make finding and enrolling in health insurance simple, and we are dedicated to building a team of talented and motivated individuals who share our vision. If you are a customer-focused and results-driven professional looking for a new challenge, we encourage you to join our team as a Remote Customer Service Representative.

About the Role

As a Remote Customer Service Representative at blithequark, you will play a critical role in delivering an amazing customer experience and helping to unveil the mystery of finding and enrolling in health insurance. You will be responsible for managing customer accounts, providing technical support, and resolving customer inquiries in a professional and courteous manner. If you are a self-motivated and success-driven individual with excellent communication skills and a passion for customer service, we want to hear from you.

Key Responsibilities

• Deliver the highest level of customer service experience consistently through inbound and outbound calls, online chat inquiries, and application data entry
• Manage customer accounts and provide technical support to resolve customer inquiries and issues
• Interpret and follow defined procedures and policies to ensure compliance with regulatory guidelines
• Demonstrate creative problem-solving skills and flexibility in adapting to changing projects and updates
• Effectively manage time and tasks to prioritize multiple responsibilities and meet performance goals
• Complete extensive self-study, training, and testing to develop knowledge and skills in health insurance and customer service

Essential Qualifications

• 18 years of age or older
• Complete background check and drug test within 3 days of hire
• Dedicated, private, and secure workspace with a personal device and functioning camera
• Committed to full attendance for paid 3-week training period
• Minimum internet speed of 35 mb/s with ethernet and cable/fiber broadband internet with a hard-wired ethernet connection
• Moderate to advanced computer skills and high level of comfort learning new technology
• High level of professionalism, excellent verbal and written communication skills, and comfort working from home
• Self-motivated and success-driven with a strong desire to deliver exceptional customer service

Preferred Qualifications

• Previous experience in customer support or technical support role
• Previous experience with group and/or individual health insurance, or the Affordable Care Act
• Previous experience in a call center environment
• Familiarity with CRM systems and practices
• Spanish bilingual skills are a plus

What We Offer

At blithequark, we are committed to providing our employees with a supportive and collaborative work environment that fosters growth and development. As a Remote Customer Service Representative, you can expect:

• Paid training and ongoing development opportunities to enhance your skills and knowledge
• Full-time, seasonal role with performance and attendance-based incentives
• The convenience of working from home with a dedicated and secure workspace
• Collaborative and supportive team environment with regular feedback and coaching
• 401K match, individual coverage HRA (ICHRA), and paid time off (PTO)

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Remote Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge in health insurance and customer service
• Take on additional responsibilities and contribute to special projects and initiatives
• Advance to leadership roles or specialized positions within the company
• Participate in ongoing training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

At blithequark, we are proud of our dynamic and growing environment that is built on a foundation of teamwork, respect, and open communication. Our company culture is characterized by:

• A collaborative and supportive team environment that fosters growth and development
• A strong commitment to delivering exceptional customer service and making a positive impact in the lives of our customers
• A culture of innovation and continuous improvement, with a focus on finding new and better ways to serve our customers
• A dedication to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all employees

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes:

• Hourly rate of $15.00 - $16.50 per hour, depending on experience and performance
• Performance and attendance-based incentives to recognize and reward outstanding performance
• 401K match, individual coverage HRA (ICHRA), and paid time off (PTO) to support your financial and personal well-being
• Ongoing training and development opportunities to enhance your skills and knowledge

Conclusion

If you are a customer-focused and results-driven professional looking for a new challenge, we encourage you to join our team as a Remote Customer Service Representative at blithequark. With our commitment to delivering exceptional customer service, our dynamic and growing environment, and our focus on employee growth and development, we believe that we offer a unique and rewarding opportunity for talented and motivated individuals. Apply now to take the first step in your new career!