Experienced Remote Call Center Customer Service Representative – Medicaid Member Support Specialist for blithequark

Introduction to blithequark

At blithequark, we pride ourselves on delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a leader in our industry, we are committed to fostering a culture where individuality is noticed and valued every day. Our team is dedicated to making a real impact, and we are seeking talented and motivated individuals to join our ranks. If you are looking for an opportunity to personally thrive, make a difference, and be part of a dynamic team, then we encourage you to apply for our Remote Call Center Customer Service Representative position.

About the Role

We are seeking a highly skilled and experienced Remote Call Center Customer Service Representative to join our team. As a Medicaid Member Support Specialist, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Your primary responsibility will be to provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, ensuring that all interactions are handled in a professional, courteous, and empathetic manner.

Key Responsibilities

• Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests and status changes.
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that enable you to provide exceptional customer service and support to our clients. The essential requirements for this position include:

• Basic understanding of a call center environment in a customer service role and quality monitoring processes.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• Ability to work with people of diverse backgrounds.
• High School diploma or GED.
• Background check required.
• Must reside within 1 hour driving distance from Des Moines, IA.

Preferred Qualifications

In addition to the essential requirements, we are looking for candidates who possess the following preferred qualifications:

• Excellent typing and grammar skills.
• Ability to navigate a computer and utilize software applications.
• Ability to understand and apply policy and procedures.
• Excellent customer service skills and phone etiquette.
• Reliable internet access.

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive range of benefits and perks that support their personal and professional growth. Our benefits package includes:

• $18.00 per hour pay rate (bi-weekly pay).
• Paid training with equipment provided.
• Full-time schedule (40 hours per week).
• Career growth opportunities.
• PerkSpot – Employee discount program.
• Full benefit options, including health insurance, voluntary dental and vision programs, life and disability insurance, and a retirement savings plan.

Work Environment and Culture

At blithequark, we pride ourselves on fostering a positive, employee-friendly culture that values diversity, inclusivity, and individuality. Our team is dedicated to making a real impact, and we are committed to providing a work environment that is supportive, collaborative, and empowering. As a Remote Call Center Customer Service Representative, you will be working from home, but you will still be an integral part of our team and will have access to all the resources and support you need to succeed.

Compensation and Benefits

We offer a competitive compensation package that includes a hourly pay rate of $18.00, paid training, and a comprehensive range of benefits. Our benefits package is designed to support your personal and professional growth, and we are committed to providing a work environment that is supportive, collaborative, and empowering.

How to Apply

If you are a motivated and talented individual who is looking for an opportunity to make a real impact, then we encourage you to apply for our Remote Call Center Customer Service Representative position. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.

Conclusion

At blithequark, we are committed to delivering exceptional customer service and support to our clients. As a Remote Call Center Customer Service Representative, you will be an integral part of our team, and we are looking for talented and motivated individuals to join our ranks. If you are looking for an opportunity to personally thrive, make a difference, and be part of a dynamic team, then we encourage you to apply for this exciting opportunity. Join our team today and start making a real impact!

Diversity and Inclusion

blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations

People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through our website. We are committed to providing a work environment that is inclusive and supportive of all employees, and we encourage applicants with disabilities to apply for our positions.