Experienced Remote Call Center Customer Service Representative – Medicaid Member Support Specialist for Iowa Residents

Welcome to blithequark

At blithequark, we deliver mission-critical services and solutions on behalf of our clients, creating exceptional outcomes for them and the millions of people who count on them. As a Remote Call Center Customer Service Representative, you will have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day. Our team is dedicated to providing top-notch support to our clients, and we are seeking a highly skilled and motivated individual to join our team.

About the Role

We are seeking a Remote Call Center Customer Service Representative to provide exceptional support to Medicaid members in Iowa. As a Tier 1 representative, you will be the initial point of contact for inquiries from potential and existing program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests and status changes. Your goal will be to provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Key Responsibilities:

• Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests and status changes.
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

To be successful in this role, you will need to have a basic understanding of a call center environment in a customer service role and quality monitoring processes. You should be able to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. Additionally, you should be able to problem-solve through analysis and ongoing feedback, achieve results through knowledge, empathy, and commitment, and work with people of diverse backgrounds.

Essential Qualifications:

• High School diploma or GED.
• Background check required.
• Must reside within 1 hour driving distance from Des Moines, IA.
• Basic understanding of a call center environment in a customer service role and quality monitoring processes.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to problem-solve through analysis and ongoing feedback.

Preferred Qualifications:

• Previous experience in a call center or customer service role.
• Excellent typing and grammar skills.
• Ability to navigate a computer and understand/utilize policy.
• Excellent customer service skills.
• Excellent phone etiquette skills.
• Reliable internet access.

What We Offer

At blithequark, we offer a competitive hourly rate of $18.00, paid training, and equipment provided from our Des Moines, IA office. You will also have the opportunity to work with a team of people who will challenge and inspire you to be the best. Our company culture values individuality, and we strive to create a positive, employee-friendly environment where you can thrive.

Benefits:

• Full-time schedule (40 hours a week).
• Career growth opportunities.
• PerkSpot - Employee discount program.
• Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Work Environment and Company Culture

At blithequark, we value the health and safety of our associates, their families, and our community. We are committed to creating a positive and inclusive work environment where everyone can thrive. Our company culture is built on the principles of respect, empathy, and open communication. We believe in providing our associates with the tools and resources they need to succeed, and we offer opportunities for growth and development throughout their careers.

How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation for Applicants with Disabilities

People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through our accommodation request form. We are committed to providing equal employment opportunities to all applicants, and we welcome applications from individuals with disabilities.