**Experienced Customer Service Representative – Beverage Delivery Industry**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join blithequark, a renowned national brand in the beverage delivery space, as a Customer Service Representative. In this role, you will be the face of our company, providing world-class customer service to our residential and commercial clients. **About blithequark** blithequark is a leading provider of beverage delivery services, dedicated to making a positive impact on our customers' lives. We pride ourselves on our commitment to quality, innovation, and customer satisfaction. Our team is passionate about delivering exceptional experiences, and we're looking for like-minded individuals to join our ranks. **Job Summary** As a Customer Service Representative, you will be responsible for providing top-notch customer service to our clients, resolving their concerns, and exceeding their expectations. You will be the primary point of contact for our customers, handling a high volume of calls, emails, and chats. Your exceptional communication skills, problem-solving abilities, and passion for customer service will make you an invaluable asset to our team. **Responsibilities** * Respond to incoming calls from existing residential and commercial clients, providing world-class customer service and diagnosing customer needs and concerns * Handle difficult customer calls in a courteous and professional manner, using active listening skills and empathy to resolve issues * Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns * Communicate company policies and provide creative approaches to resolve customer issues, such as billing errors or service opportunities * Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls * Achieve monthly sales/product education goals by making recommendations from our healthy hydration portfolio * Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers' support channels * Primarily phone-based support, with occasional email and chat interactions **Qualifications** * High school diploma, GED, or equivalent work experience * Minimum of 1-year previous customer service and/or call center experience * Previous experience with live chat and/or customer retention is a plus but not required * Ability to thrive in a fast-paced environment * Ability to display business maturity at all times and work efficiently without on-site supervision **Technical Qualifications and Requirements** * The employee must have a space in their place of residence suitable for the installation of a Home Agent workstation * Work environment must be free from distractions, including any background noise that impacts the customer experience * The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information * Prior experience with setting up and troubleshooting remote workstation (i.e., computer, phone, modem, router, etc.) preferred * Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL, or Fiber Optic/FiOS providers only). You may not use satellite internet providers * Your computer must be directly connected to the router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection **Call Volume** * Typically 40-50 calls per day **What We Offer** * Competitive compensation package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Access to cutting-edge technology and tools * Flexible scheduling and remote work options **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! **Apply Now** [Apply Now Button] Note: The job posting is rewritten to meet the requirements, and the company name 'WilsonHCG' is replaced with 'blithequark'. The job description is expanded to include more details about the company, job responsibilities, qualifications, and benefits. The total word count is approximately 1000 words. Apply for this job