**Experienced Customer Service Representative - PART TIME - Remote Opportunity at blithequark**
Are you passionate about delivering exceptional customer experiences and making a real impact in a dynamic environment? Do you thrive in a fast-paced setting where problem-solving, integrity, and teamwork are valued? If so, we invite you to join our team at blithequark as an Experienced Customer Service Representative - PART TIME. As a key member of our remote team, you will provide world-class support, resolve customer inquiries efficiently, and be a brand ambassador, all from the comfort of your home.
**About blithequark**
blithequark is a leading company in the industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about making a difference and delivering top-tier service to our customers. As a PART TIME Customer Service Representative, you will be an integral part of our team, working closely with our customers, colleagues, and leadership to drive customer satisfaction and loyalty.
**Your Day-to-Day (Essential Functions)**
As a Customer Service Representative, you will be responsible for:
* **Customer-Focused Support**
+ Serve as the first point of contact for customer inquiries via phone
+ Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions
+ Handle escalations with professionalism, ensuring a smooth resolution process
* **Problem-Solving & Ownership**
+ Apply critical thinking to troubleshoot issues and offer appropriate solutions
+ Approve adjustments, returns, or other resolutions within established guidelines
+ Follow up with customers to ensure complete satisfaction and issue solutions
* **Service with Integrity**
+ Uphold company values by providing honest, ethical, and transparent support
+ Maintain confidentiality of customer data and company policies
+ Stay informed about product updates, policies, and procedures to provide accurate information
* **Collaboration & Continuous Growth**
+ Work closely with team members and leadership to improve service processes
+ Participate in ongoing training to enhance skills and stay ahead in customer service excellence
+ Provide feedback to improve company policies and customer experience strategies
**What We Offer**
As a valued member of our team, you will enjoy:
* **Competitive Pay**: A competitive pay range starting at $15.00/hr (may increase based on state requirements and work-site status)
* **Recognition & Incentives**: Recognition-based incentives and bonuses for outstanding performance
* **Paid Time Off & Training**: Paid time off and paid training to help you grow and succeed
* **401(k) with Company Match**: A 401(k) plan with a company match to help you plan for your future
* **Career Advancement Opportunities**: Opportunities for career advancement and professional development
* **Employee Discounts & Perks**: Employee discounts and perks, including up to 40% off most products and brands
**What We're Looking For**
We're seeking a dedicated and passionate individual with:
* **1+ years of customer service experience** (retail, call center, or hospitality preferred)
* **Strong Communication Skills**: Ability to de-escalate and resolve issues professionally
* **Problem-Solving Mindset**: Ability to think fast and adapt quickly
* **Integrity & Reliability**: A strong sense of integrity and reliability, with a commitment to doing the right thing
* **Comfortable Working in a Fast-Paced Environment**: Ability to thrive in a dynamic and fast-paced environment with performance goals
* **Tech-Savvy**: Ability to navigate multiple systems and multitask efficiently
* **Quiet Home Workspace**: A quiet home workspace with reliable high-speed internet
**Technology Requirements Overview**
To work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed below.
* **Devices Not Acceptable**: Tablet-based/convertible personal computers (i.e. – Microsoft Surface, Surface Book), Chromebooks, Steam Decks, and mobile phones (unless needed for two-factor authentication) are not acceptable.
* **Operating Systems**: Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations, Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations, Mac IOS 12 or newer
* **Software Requirements**: A PC that is fully updated with all current windows AND all optional updates, as these are device specific for your system and can affect Audio and other performance if not updated.
* **Antivirus Protection**: You must have an anti-virus program running on your computer, such as Microsoft Defender.
* **Web Browser**: Our systems work best using Google Chrome. Other browsers may not work.
* **Random Access Memory (RAM)**: 6 GB RAM or higher, but we recommend 8GM or higher to support the work environment.
* **Internal Storage**: You must have enough free space available to both install needed systems and run these systems effectively.
* **Display/Monitor**: Minimum Optimal Screen Resolution: 1920 x 1080
* **Devices and Peripherals**: External mouse (wired preferred), keyboard (wired preferred), webcam (will be utilized for Training and meetings), USB headset (wired required – wireless/Bluetooth headsets NOT acceptable)
**How to Apply**
If you're passionate about delivering exceptional customer experiences and making a real impact, we invite you to apply for this exciting opportunity at blithequark. Please submit your application through our website or by clicking on the link below.
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We look forward to hearing from you and exploring how you can join our team at blithequark!
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