**Experienced Customer Service Representative – Beverage Delivery Space**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy the challenge of resolving complex customer issues? If so, we invite you to join blithequark, a well-established national brand in the beverage delivery space, as a Customer Service Representative. **About blithequark** blithequark is a leading provider of beverage delivery services, committed to revolutionizing the way people enjoy their favorite drinks. Our mission is to provide unparalleled customer service, ensuring that every interaction with our team is a positive and memorable experience. As a Customer Service Representative at blithequark, you will be at the forefront of this mission, playing a vital role in shaping the customer experience and driving business growth. **Job Summary** We are seeking an experienced Customer Service Representative to join our team on a contract basis for 4 months, with the potential for extension. As a Customer Service Representative, you will be responsible for providing world-class customer service to our residential and commercial clients, resolving their queries, and ensuring their satisfaction with our services. If you have a proven track record of delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. **Responsibilities** As a Customer Service Representative at blithequark, your key responsibilities will include: * Responding to incoming calls from existing residential and commercial clients, providing world-class customer service, and diagnosing customer needs and concerns * Handling difficult customer calls in a courteous and professional manner * Correctly entering information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns * Communicating company policies and providing creative approaches to resolve customer issues such as billing errors or service opportunities * Displaying exceptional decision-making and problem-solving capabilities to take immediate action on all calls * Achieving monthly sales/product education goals by making recommendations from our healthy hydration portfolio * Using negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers' support channels * Primarily phone-based support **Qualifications** To be successful in this role, you will need to possess the following qualifications: * High school diploma, GED, or equivalent work experience * Minimum of 1-year previous customer service and/or call center experience * Previous experience with live chat and/or customer retention is a plus but not required * Ability to thrive in a fast-paced environment * Ability to display business maturity at all times and work efficiently without on-site supervision **Technical Qualifications and Requirements** In addition to the above qualifications, you will also need to meet the following technical requirements: * A space in your home suitable for the installation of a Home Agent workstation * A work environment free from distractions, including any background noise that impacts the customer experience * A tidy work environment suitable for safekeeping of confidential and sensitive customer information * Prior experience with setting up and troubleshooting remote workstations (i.e., computer, phone, modem, router, etc.) * An internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL, or Fiber Optic/FiOS providers only) * Your computer must be directly connected to the router/modem via an Ethernet cable, as you cannot use a wireless (WIFI) connection **Call Volume** As a Customer Service Representative at blithequark, you can expect to handle a moderate to high call volume, typically 40-50 calls per day. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have opportunities to: * Develop your customer service skills and expertise * Learn about our products and services, and how to effectively communicate their value to customers * Participate in training programs and workshops to enhance your knowledge and skills * Collaborate with other team members to achieve business objectives and improve customer satisfaction **Work Environment and Company Culture** blithequark is a dynamic and fast-paced work environment that values innovation, teamwork, and customer satisfaction. As a Customer Service Representative, you will be part of a close-knit team that is passionate about delivering exceptional customer experiences. Our company culture is built on the principles of: * Customer-centricity: We put our customers at the heart of everything we do. * Innovation: We encourage creativity and experimentation to drive business growth and improvement. * Collaboration: We work together as a team to achieve our objectives and exceed customer expectations. * Continuous learning: We invest in the growth and development of our team members to ensure they have the skills and knowledge needed to succeed. **Compensation, Perks, and Benefits** As a Customer Service Representative at blithequark, you can expect to receive a competitive salary and benefits package, including: * A competitive hourly rate * Opportunities for career growth and advancement * Comprehensive training and development programs * A dynamic and supportive work environment * Access to our employee assistance program, including mental health resources and employee discounts **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job