**Experienced Full Stack Customer Service Representative – Remote Support for Government Agencies**

Are you passionate about delivering exceptional customer service and making a real impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark, where we're revolutionizing the way government agencies interact with their citizens. As a Remote Customer Service Representative at blithequark, you'll be the first point of contact for our client's customers, providing top-notch support and guidance to help them navigate complex issues and find solutions to their problems. With a competitive starting salary of $14 per hour, comprehensive benefits, and a range of incentives and perks, you'll be empowered to make a real difference every day. **About blithequark** At blithequark, we're passionate about delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. With a culture that values individuality, creativity, and innovation, we're committed to helping our associates thrive and grow in their careers. Whether you're just starting out or looking to take your skills to the next level, we offer a supportive, collaborative environment that's designed to help you succeed. **What We Offer** As a Remote Customer Service Representative at blithequark, you'll enjoy a range of benefits and perks that will make your work-life balance a breeze. Here are just a few of the things you can expect: * **Work from Home**: Enjoy the flexibility and convenience of working from the comfort of your own home, with a dedicated workspace and high-speed internet connection provided by blithequark. * **Full Time Employment**: Commit to a consistent 40-hour workweek, with opportunities to advance your career and take on new challenges. * **Competitive Pay**: Earn a competitive starting salary of $14 per hour, with opportunities to earn up to an additional $350 per month through our incentive plan. * **Shift Differential**: Enjoy a shift differential of $1.50 per hour for hours worked between 6PM-6AM, and $1.00 per hour for weekend shifts. * **Incentive Plan**: Participate in our incentive plan, which rewards you for meeting performance metrics such as call quality, attendance, and schedule adherence. * **Career Growth**: Take advantage of opportunities to advance your career in a supportive, innovative environment. * **Benefits**: Enjoy comprehensive benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. **What You’ll Do** As a Remote Customer Service Representative at blithequark, you'll be responsible for providing exceptional customer service to our client's customers, handling a high volume of inbound calls in a fast-paced environment. Here are just a few of the key responsibilities you'll be expected to perform: * **Efficiently manage a high volume of inbound calls**: Handle multiple calls simultaneously, prioritizing tasks and managing your time effectively to ensure that all customers receive the support they need. * **Listen actively to understand customer needs**: Listen carefully to customers, asking questions to clarify their concerns and providing clear, accurate information to help them find solutions to their problems. * **Access cardholder accounts**: Use our web-based applications to access cardholder accounts, providing information about payments and benefits deposited by state or federal agencies. * **Assist cardholders with inquiries**: Help cardholders with inquiries regarding transactions and account statuses, providing clear, concise information to help them navigate complex issues. * **Process transactions efficiently**: Use our web-based applications to process transactions, handling research requests with precision and accuracy. * **Communicate in a warm, empathetic manner**: Communicate with customers in a warm, empathetic manner, ensuring that they feel heard and understood. * **Maintain in-depth knowledge of company and client programs**: Stay up-to-date on company and client programs, policies, and technology, using this knowledge to provide exceptional customer service. **What We’re Looking For** As a Remote Customer Service Representative at blithequark, we're looking for individuals who are passionate about delivering exceptional customer service and making a real impact in the lives of others. Here are just a few of the key qualifications and skills we're looking for: * **Dependable team member**: We're looking for a dependable team member who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. * **Effective and confident communicator**: We're looking for an effective and confident communicator who can clearly explain complex information and connect with customers in a professional manner. * **Calm and composed professional**: We're looking for a calm and composed professional who can navigate challenging conversations with empathy and efficiency. * **Customer service enthusiast**: We're looking for a customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. * **Tech-savvy problem solver**: We're looking for a tech-savvy problem solver who's comfortable learning and adapting to new tools and technologies. * **Focused multitasker**: We're looking for a focused multitasker who thrives in a structured, high-volume call center environment. **Required Qualifications** To be considered for this role, you'll need to meet the following qualifications: * **Must be at least 18 years old**: You must be at least 18 years old to apply for this role. * **High School Diploma or equivalent**: You must have a High School Diploma or equivalent to apply for this role. * **6 months of Customer Service, Call Center or Dispatch experience**: You must have at least 6 months of experience in customer service, call center, or dispatch to apply for this role. * **Background check, credit check, and security fingerprinting**: You must be willing to undergo a background check, credit check, and security fingerprinting as a condition of employment. * **Compliance with camera requirements**: You must be willing to comply with camera requirements for meetings and training. * **Internet Service**: You must have a verified, secure, reliable, and high-speed internet connection to support business needs. * **Work Area**: You must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. * **Equipment**: The company will provide all necessary computer equipment. * **Internet Speed Test**: You must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download. * **Working knowledge of computers and Windows applications**: You must have a working knowledge of computers and Windows applications. **Preferred Qualifications** While not required, we prefer candidates with the following qualifications: * **1+ years of previous call center experience**: If you have at least 1 year of previous call center experience, you'll be at an advantage in this role. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodations for People with Disabilities** If you're a person with a disability who needs a reasonable accommodation to apply for or compete for employment with blithequark, please submit your request through our accommodation form. We're committed to providing equal opportunities for all applicants and employees. **Pay Transparency Laws** blithequark is committed to complying with pay transparency laws in all locations. Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive. Apply for this job