Global Forwarding Coordinator

Job Summary: Global Forwarding Coordinator (GFC) will manage all air freight forwarding and trucking activities. This position is responsible for coordinating daily transportation services for domestics and international shipments. This person will operate in a rapidly expanding, high energy and fast paced environment. Job Expectations: • Supports the Sr. Global Forwarding Manager in managing activities with airlines, air forwarders, trucking companies, ground operations, warehouse operations and global logistics • Schedule and monitor transportation-related activities including pickups from designated warehouses and deliveries to departure airports in the U.S. on a daily basis • Maintain adequate driver coverage when required for weekdays, weekends, and holidays • Work with various internal and external parties and manager international air export bookings and schedules • Manage international air movements with a sense of urgency. Ensure correct, on time departure and arrival, undamaged, low cost shipping requirements are met for international air shipments • Report and resolve capacity issues or delays by working with various air freight forwarders and logistics vendors. Escalate to Global Forwarding Management if issues can’t be resolved timely • Keep record of each shipment, review AWBs and report any discrepancies • Develop and maintain reliable carriers to achieve timely performance • Identify root cause of issues that may arise, then suggest and implement corrective actions to prevent issues from recurring • Prepare accurate shipping reports for upper management on a daily basis • Identify opportunities to enhance Global Logistics Freight Forwarding practices and implement consistent processes across the organization • Perform other tasks and project as assigned by the Global Logistics Freight Forwarding Manager The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice. Knowledge, Skills and Abilities: Required: • Excellent verbal and written communication skills • Proficient in software skills, including Word and Excel • Ability to work with little supervision and track multiple processes • Outstanding organizational and coordination abilities • Detail oriented: attention to accuracy in this role is vital • Must have a very strong sense of responsibility for completing tasks and achieving goals • Ability to apply knowledge of quality; resolve practical operational problems and deal with a variety of situations in a high pressure environment • Ability to self-motivate, work as a team player, and work in a fast paced environment. • Continuous improvement Equipment Knowledge: • Experience with Microsoft Office Suite (Word, Excel, PowerPoint) • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred • Experience with WMS, Asana preferred Experience Requirements: • 3+ or more years of experience in Air Freight Forwarding industry • Understanding of business processes and operational workflows • Understanding of logistics related terminology • Bilingual is a plus Education Requirements: Bachelor’s Degree preferred, or equivalent experience required. Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The noise in the work environment is usually moderate. Other factors are: • Hectic, fast-paced with multi-level distractions • Professional, yet casual work environment • Office / Warehouse environment • Ability to work extended hours as required • Weekend and Holiday coverage The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations. Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents. Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies. For more information on iHerb benefits, visit us at iHerbBenefits.com. Anticipated Pay Scale: $22—$30 USD Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization. About iHerb iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience. We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 30,000 products, from over 1,200 brands direct to our customers in 185+ countries. Our vision is to become the #1 destination for health and wellness across the world. With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team: Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · Embrace Diversity & Inclusion · Strive for Simplicity iHerb Benefits At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment. Apply tot his job Apply To this Job