Specialist, Collection Resolution-Remote (Centr...

<p class="MsoNormal"><span style="font-family:" calibri",sans-serif;"=""><strong>WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*</strong></span></p><p class="MsoNormal"><span style="font-family:" calibri",sans-serif;"="">At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.</span></p><p class="MsoNormal"><span style="font-family:" calibri",sans-serif;"=""><strong>Here’s why you will love it here:</strong></span></p><ul><li><span style="font-family:" calibri",sans-serif;"="">Recognition Programs and Rewards</span></li><li><span style="font-family:" calibri",sans-serif;"="">Excellent health care options, including medical, dental, and vision</span></li><li><span style="font-family:" calibri",sans-serif;"="">A people-first culture</span></li><li><span style="font-family:" calibri",sans-serif;"="">Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.</span></li><li><span style="font-family:" calibri",sans-serif;"="">Perks at work: Employee Pricing platform</span></li><li><span style="font-family:" calibri",sans-serif;"="">Employee Assistance Program that supports your physical and mental well-being.</span></li><li><span style="font-family:" calibri",sans-serif;"="">Paid Vacation Time and Paid Sick Days</span></li><li><span style="font-family:" calibri",sans-serif;"="">401(k) program with company match</span></li><li><span style="font-family:" calibri",sans-serif;"="">Tuition reimbursement programs</span></li><li><span style="font-family:" calibri",sans-serif;"="">Numerous learning and advancement opportunities</span></li><li><span style="font-family:" calibri",sans-serif;"="">And more!</span></li></ul><p class="MsoNormal"><span style="font-family:" calibri",sans-serif;"=""> </span></p><p class="MsoNormal"><span style="font-family:" calibri",sans-serif;"="">This is a remote role for Orlando based candidates.</span></p><p class="MsoNormal"><span style="font-family:" calibri",sans-serif;"="">The <strong>Resolution Specialist</strong> will be responsible for reviewing and responding to consumer complaints regarding the servicing and collecting of the mortgage and/or maintenance fees associated with the vacation ownership account (both early and late-stage collections). This position will assist owners in understanding of the terms and conditions related to their ownership and contracts. Additionally, the resolution specialist will attempt to collect payment(s) owed on accounts in varying stages of delinquency (where applicable) while aligning with all Federal and State laws. </span></p><p class="MsoNormal"> </p><p class="MsoNormal"><span style="font-family:" calibri",sans-serif;"=""><strong>Required Qualifications:</strong></span></p><ul><li><span style="font-family:" calibri",sans-serif;"="">High School Diploma or equivalent</span></li><li><span style="font-family:" calibri",sans-serif;"="">Organizational and interpersonal skills</span></li><li><span style="font-family:" calibri",sans-serif;"="">Proficient in Microsoft Office including Word.</span></li></ul><p class="MsoNormal"><span style="font-family:" calibri",sans-serif;"=""><strong>Preferred Qualifications:</strong></span></p><ul><li><span style="font-family:" calibri",sans-serif;"="">Bachelors Degree</span></li><li><span style="font-family:" calibri",sans-serif;"="">2+ years customer service experience</span></li><li><span style="font-family:" calibri",sans-serif;"="">Previous experience working in the timeshare industry.</span></li></ul><p class="MsoNormal"><span style="font-family:" calibri",sans-serif;"="">HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.</span></p><p class="MsoNormal"><span style="font-family:" calibri",sans-serif;"="">*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.</span></p><p class="MsoNormal"><span style="font-family:" calibri",sans-serif;"="">We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</span></p><p class="MsoNormal"><span style="font-family:" calibri",sans-serif;"="">We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</span></p>