Shopify & Etsy Customer Service Agent

Job Summary

The Elite Job is looking for a skilled and detail-oriented Shopify & Etsy Customer Service Agent to join our growing e-commerce support team. In this role, you will provide exceptional customer service, manage inquiries, process orders, resolve complaints, and ensure a smooth shopping experience for our customers on both Shopify and Etsy platforms. This is an excellent opportunity for individuals passionate about e-commerce, problem-solving, and delivering outstanding customer support in a fully remote environment.

Key Responsibilities

• Respond promptly to customer inquiries via email, chat, and messaging platforms.

• Handle order processing, returns, exchanges, and refunds in Shopify and Etsy.

• Assist customers with product details, order status, shipping information, and troubleshooting issues.

• Manage and monitor customer reviews, ratings, and feedback on both platforms.

• Ensure timely and accurate updates of customer records and transactions.

• Collaborate with internal teams (logistics, inventory, and marketing) to resolve issues efficiently.

• Identify and report recurring issues, suggesting improvements to enhance customer satisfaction.

• Maintain professionalism and brand voice in all communications.

Required Skills and Qualifications

• Proven experience in customer service or e-commerce support (Shopify & Etsy experience preferred).

• Strong understanding of online store operations and order management systems.

• Excellent written and verbal communication skills in English.

• Proficiency in using Shopify and Etsy dashboards for order processing and customer management.

• Strong problem-solving and multitasking skills.

• Ability to work independently with minimal supervision in a remote setting.

• Familiarity with customer support tools like Zendesk, Freshdesk, or Gorgias is a plus.

Experience

Working Hours

• Flexible remote working schedule.

• Core availability required during peak shopping hours and weekends if needed.

• Full-time and part-time options available.

Knowledge, Skills, and Abilities

• Knowledge of Shopify and Etsy seller policies and best practices.

• Ability to handle high-volume customer interactions while maintaining quality.

• Strong attention to detail for accurate order and refund processing.

• Tech-savvy with the ability to learn new tools quickly.

• Customer-first attitude with a focus on delivering excellent service.

Benefits

• Work from home with flexible hours.

• Competitive salary with performance-based incentives.

• Training and career growth opportunities in the e-commerce industry.

• Supportive and collaborative virtual work environment.

• Discounts on store products.

Why Join The Elite Job?

At The Elite Job, we believe in empowering remote professionals to thrive in the digital economy. You will be part of a dynamic team that values creativity, flexibility, and innovation. We offer opportunities for growth, a positive work culture, and the freedom to work from anywhere while making an impact in the rapidly growing e-commerce sector.

How to Apply

If you are passionate about providing top-notch customer service and have experience with Shopify and Etsy, we would love to hear from you!
Apply now by sending your updated resume and a brief cover letter to  us with the subject line: Application – Shopify & Etsy Customer Service Agent.