Service Delivery Management Consultant 3- Support

<p><b>Job Description</b></p> <p>To develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers\' use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams.</p> <p><b>Responsibilities</b></p> <p>Represent the customer as a single point of contact within Oracle. Manage the contract, or delivery engagement as defined by Oracle Service Support (OSS). Develop and maintain relationships with senior management across lines of business and third parties. Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints. Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures. Assure and improve the quality of the service, and maintain accurate account information. Assist in the renewal of Support contracts, and contribute to pre-sales activities. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.</p> <p>Disclaimer:</p> <p><b>Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.</b></p> <p><b>Range and benefit information provided in this posting are specific to the stated locations only</b></p> <p>US: Hiring Range in USD from $33.94 to $67.88 per hour; from: $70,600 to $141,200 per annum. May be eligible for equity.</p> <p>Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle\'s differing products, industries and lines of business.</p> <p>Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.</p> <p>Oracle US offers a comprehensive benefits package which includes the following:</p> <ul> <li> <p>Medical, dental, and vision insurance, including expert medical opinion</p> </li> <li> <p>Short term disability and long term disability</p> </li> <li> <p>Life insurance and AD&D</p> </li> <li> <p>Supplemental life insurance (Employee/Spouse/Child)</p> </li> <li> <p>Health care and dependent care Flexible Spending Accounts</p> </li> <li> <p>Pre-tax commuter and parking benefits</p> </li> <li> <p>401(k) Savings and Investment Plan with company match</p> </li> <li> <p>Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.</p> </li> <li> <p>11 paid holidays</p> </li> <li> <p>Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.</p> </li> <li> <p>Paid parental leave</p> </li> <li> <p>Adoption assistance</p> </li> <li> <p>Employee Stock Purchase Plan</p> </li> <li> <p>Financial planning and group legal</p> </li> <li> <p>Voluntary benefits including auto, homeowner and pet insurance</p> </li> </ul> <p>The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.</p> <p>Career Level - IC3</p> <p><b>About Us</b></p> <p>As a world leader in cloud solutions, Oracle uses tomorrow\'s technology to tackle today\'s challenges. We\'ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.</p> <p>We know that true innovation starts when everyone is empowered to contribute. That\'s why we\'re committed to growing an inclusive workforce that promotes opportunities for all.</p> <p>Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p> <p>We\'re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +in the United States.</p> <p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans\' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p>