Experienced Customer Success Manager – Global Payroll and HR Platform Expertise for Blithequark

Introduction to Blithequark

At blithequark, we are revolutionizing the way global teams work together by providing an all-in-one payroll and HR platform. Our vision is to unlock global opportunities for every person, team, and business, and we are committed to making this vision a reality. With a seamless platform that combines HRIS, payroll, compliance, benefits, performance, and equipment management, we support every worker type in over 100 countries. Our AI-powered tools and fully owned payroll infrastructure enable businesses to scale smarter, faster, and more compliantly.

About Our Team

As one of the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. We are proud of our achievements, including being recognized as a CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeatedly featured on Y Combinator’s top companies list. With a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google, we are committed to delivering exceptional customer satisfaction.

Why Join Blithequark?

As the fastest-growing Software as a Service (SaaS) company in history, blithequark is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We are not just building software; we are creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Job Overview

We are seeking an experienced Customer Success Manager to join our team at blithequark. As the face and voice of blithequark for our clients, both internally and externally, you will be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues and championing new products and capabilities to facilitate the expansion of each client’s business with blithequark.

Key Responsibilities

• Manage a high volume of small spend accounts in either our SMB/MM or ENT segments
• Identify and flag risks that will lead to customer churn
• Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Provide a high-quality experience to our customers on a day-to-day basis
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests
• Drive adoption of platform features that will lead to a better customer experience and better retention

Requirements

To be successful in this role, you will need:

• 2+ years of experience in customer success or a related field
• A past history of elite performance
• Previous experience advising customers, either in a customer success role or in an advisory role such as consulting
• A strong desire to be in the technology space
• Excellent relationship-building skills, with the ability to remain calm and collected when facing crisis or criticism and celebrate partners’ successes with them
• Quantitatively inclined and data-savvy, with the ability to draw quick, insightful conclusions from complex data sets, ask critical questions, and synthesize raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality, who enjoys fast-paced environments and thrives in roles requiring a very high degree of responsibility
• A solid track record of achievement, with examples such as success in a top-tier company, delivery of quantifiable business impact, quick assumption of responsibilities, or winning competitive awards
• A strong analytical foundation, with the ability to manipulate and synthesize data
• A curious nature, with a desire to make an impact and drive meaningful change

What We Offer

At blithequark, we are committed to providing our employees with fair and competitive pay, scalable benefits, rewards, and perks. Our total rewards programs reflect our commitment to inclusivity and access for all. Some of the benefits you can expect to enjoy include:

• Stock grant opportunities dependent on your role, employment status, and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

Our Culture

At blithequark, we are an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics. We are committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities, and perspectives.

How to Apply

If you are a passionate business builder at heart, who gets energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business, we want to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.

Accommodations

Blithequark will provide accommodation on request throughout the recruitment, selection, and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team of the nature of the accommodation that you may require, to ensure your equal participation.

Data Protection

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144

Conclusion

Joining blithequark as a Customer Success Manager is an exciting opportunity to be part of a rapidly growing company that is revolutionizing the way global teams work together. With a strong focus on customer satisfaction, innovation, and diversity, we are committed to providing our employees with a supportive and inclusive work environment that fosters growth and development. If you are a motivated and passionate individual who is looking for a challenging and rewarding role, we encourage you to apply for this opportunity. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.