**Digital Customer Service Representative – Insurance**
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join the dynamic team at blithequark, a pioneer in insurance technology, as a Digital Customer Service Representative.
**About blithequark**
blithequark operates the largest online insurance marketplace for small businesses in the U.S., empowering entrepreneurs to easily compare and purchase the insurance they need. Our proprietary technology platform is integrated with every major U.S. carrier, managing over $400M in premium annually and licensed in all 50 states. We're not just a company – we're a community that values fun, integrity, and teamwork. Our service mentality drives us to deliver exceptional experiences for our clients, and we're looking for like-minded individuals to join our team.
**The Role**
As a Digital Customer Service Representative, you'll play a critical role in supporting our Digital Producers and Account Managers in retaining and servicing our Insureon book of business. This developmental position offers the opportunity to gain skills, proficiencies, and sustained performance in a dynamic environment. Your primary responsibilities will include:
* Reviewing all bound policies for quality assurance
* Processing endorsements, certificates of insurance, and sending invoices
* Handling non-pay cancellation notices from Carriers to follow up for payments due
* Post bind process and policy review
* Identifying cross-sell opportunities
* Coordinating and monitoring account servicing
* Working directly with Carriers & within Carrier sites to process billing and endorsements needed for clients
* Providing superior customer service via phone, email, and other communication channels
**Additional Responsibilities**
* Assisting Producers and AM team members to act on alerts in the agency management system
* Acting as a concierge for all clients post bind, answering their billing and servicing questions
* Proactively sending emails to clients advising who their Account Manager is with all contact information
* Facilitating the post bind process and all policy review to maintain well-documented Agency Management files
* Supporting policy cancellation process
* Assisting with customer servicing requests from clients by working with internal teams and carrier service centers
* Delivering excellent customer service to delight our customers in every online and offline interaction
**Qualifications**
* Property and Casualty Licensed
* 1-2 years of relevant insurance experience
* Familiarity with Customer Account Servicing in regulated/financial services experience preferred
* High School Degree Required
* 4 Year Degree Preferred
**Computer Skills**
* Proficient in Microsoft Office, including Word processing, spreadsheets, and email software
* Experience working with 3rd Party or Agency management systems, Various Web Applications, Client or Insureon Agent portals, and other related online applications
**Work Environment**
As a virtual-first company, we prioritize working from home and offer access to office space in our Chicago location as a resource. This role requires sitting at a workstation for extended periods of time, working in a dedicated office space in your home environment.
**Travel Requirements**
No travel is required to complete the responsibilities of this assignment.
**Compensation**
The expected salary range for this position is $45,000-$50,000 and will be impacted by factors such as the successful candidate's skills, experience, and working location.
**Why Join blithequark?**
* Be part of a dynamic team that values fun, integrity, and teamwork
* Develop skills and proficiencies in a fast-paced environment
* Enjoy a competitive salary range and benefits package
* Work from home with access to office space in our Chicago location
* Collaborate with a talented team of professionals who are passionate about delivering exceptional customer experiences
**How to Apply**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
Join Our Team Today!
At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive of all employees. We believe that our team members know what work location will enable them to do their best work in serving our customers. As a virtual-first company, we prioritize working from home and offer access to office space in our Chicago location as a resource.
What We Offer
- A competitive salary range and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive team environment
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and tools
- A comprehensive training program to support your success
What We're Looking For
- A customer service enthusiast with a passion for delivering exceptional experiences
- 1-2 years of relevant insurance experience
- Property and Casualty Licensed
- Familiarity with Customer Account Servicing in regulated/financial services experience preferred
- High School Degree Required
- 4 Year Degree Preferred
How to Apply
To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
Why blithequark?
At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive of all employees. We believe that our team members know what work location will enable them to do their best work in serving our customers. As a virtual-first company, we prioritize working from home and offer access to office space in our Chicago location as a resource.
Our Culture
We value fun, integrity, and teamwork at blithequark. Our service mentality drives us to deliver exceptional experiences for our clients, and we're looking for like-minded individuals to join our team.
Our Benefits
- A competitive salary range and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive team environment
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and tools
- A comprehensive training program to support your success
Join Our Team Today!
We can't wait to hear from you! Please submit your resume and a cover letter outlining your qualifications and experience.
Apply for this job