Experienced Full Time Customer Care Associate for Leading-Edge Call Center Environment - 100% Remote Opportunity with Blithequark

Introduction to Blithequark

At blithequark, we pride ourselves on delivering exceptional customer experiences through our innovative and leading-edge call center environment. As a pioneer in the industry, we are committed to providing world-class service that exceeds our customers' expectations. Our team of dedicated professionals is passionate about building strong relationships with our customers and driving business growth through effective sales and marketing strategies. If you are a results-driven and customer-focused individual looking to grow your career in a dynamic and supportive environment, we invite you to join our team as a Full Time Customer Care Associate.

Job Overview

The Full Time Customer Care Associate role is a fantastic opportunity to work in a fast-paced, high-volume environment where no two days are the same. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers, responding to inquiries, and resolving issues in a professional and courteous manner. This is a 100% remote position, offering you the flexibility to work from the comfort of your own home, while still being part of a collaborative and dynamic team. Please note that you must reside in one of the following states: Illinois, Maryland, New York, Arizona, Colorado, Connecticut, Delaware, Florida, Minnesota, Nevada, South Carolina, Virginia, Washington D.C., Wisconsin, or Missouri, and be able to commute to an office if needed.

Key Responsibilities

• Respond to customer inquiries and resolve issues in a timely and professional manner, utilizing multiple customer support tools, including SAP and other software applications.
• Process incoming orders accurately and efficiently, ensuring that sales are captured and customer expectations are met.
• Develop and maintain strong relationships with customers, building trust and rapport through active listening, consultative support, and recommendations.
• Identify opportunities to increase customer retention, maintain customer confidence, and protect operations by keeping information confidential and suggesting alternatives to out-of-stock or limited quantity items.
• Meet department scorecards and metrics, continuously exceeding service requirements and seeking opportunities for improvement.
• Collaborate with internal teams, including business units, to resolve customer inquiries and drive business growth.
• Perform other duties as assigned by your supervisor, demonstrating flexibility and adaptability in a fast-paced environment.

Essential Qualifications

• High school diploma or equivalent required, with basic PC skills using MS Office and other various computer programs.
• No previous experience is required, but a results-oriented mindset, verbal and written communication skills, and customer service skills are essential.
• Ability to multi-task, work independently, and as part of a team, with attention to detail and the ability to meet deadlines.
• Sound judgment and problem-solving skills, with the ability to utilize diplomacy and discretion in customer interactions.

Preferred Qualifications

• Bachelor's degree in a related field, with 1-2 years of previous experience in a customer service role, preferably in the consumer products or distribution industry.
• Experience with SAP and other software applications, with a strong understanding of customer support tools and technologies.

Physical Requirements

The Full Time Customer Care Associate role requires the ability to sit, stand, talk, hear, and use hands and fingers to operate a computer and telephone. You must be able to work in a fast-paced, high-volume environment, with the ability to adapt to changing situations and priorities.

Competencies

• Accountable for meeting own targets, with work reviewed periodically to ensure quality and consistency.
• Ability to define, analyze, and resolve problems, with a solution-focused approach and a willingness to learn and grow.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Full Time Customer Care Associate, you will have access to training and development programs, designed to enhance your skills and knowledge, and support your career advancement. Our goal is to provide a supportive and inclusive environment, where you can thrive, learn, and grow, both personally and professionally.

Work Environment and Company Culture

Blithequark is a dynamic and innovative company, with a strong focus on customer satisfaction, employee engagement, and community involvement. Our company culture is built on values of respect, integrity, and teamwork, with a commitment to diversity, equity, and inclusion. As a remote employee, you will be part of a virtual team, with opportunities to connect with colleagues, participate in team-building activities, and contribute to our company's mission and vision.

Compensation and Benefits

We offer a competitive salary of $17.50 per hour, with opportunities for growth and advancement. Our benefits package includes a range of perks, designed to support your well-being, work-life balance, and career development. From health and wellness programs to professional development opportunities, we are committed to providing a comprehensive and supportive environment, where you can thrive and succeed.

Conclusion

If you are a motivated, customer-focused, and results-driven individual, looking to grow your career in a dynamic and supportive environment, we invite you to apply for the Full Time Customer Care Associate role at blithequark. With a competitive salary, comprehensive benefits package, and opportunities for growth and development, this is an exciting opportunity to join a leading-edge company, and contribute to our mission of delivering exceptional customer experiences. Apply today, and take the first step towards a rewarding and challenging career with blithequark!

Equal Employment Opportunity

Blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, and other legally protected characteristics. If you require a reasonable accommodation due to a disability, please contact us to discuss your needs.