**Experienced Full Stack Customer Service Representative – Live Chat Support Specialist for blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? Look no further! blithequark is seeking a highly motivated and skilled Full Stack Customer Service Representative to join our team as a Live Chat Support Specialist. As a key member of our customer-facing team, you will play a vital role in providing top-notch support to our clients, ensuring their satisfaction, and driving business growth. **About blithequark** blithequark is a leading provider of innovative solutions, dedicated to empowering businesses to thrive in an ever-changing landscape. Our mission is to deliver exceptional customer experiences, foster meaningful relationships, and drive growth through cutting-edge technology and expertise. With a strong focus on customer-centricity, we strive to create a culture of excellence, innovation, and collaboration. **Your Role as a Live Chat Support Specialist** As a Live Chat Support Specialist at blithequark, you will be the first point of contact for our clients, providing timely, accurate, and empathetic support via live chat on our business websites and social media platforms. Your primary responsibilities will include: * Interacting with customers via live chat, responding to inquiries, and resolving issues in a professional and courteous manner * Handling routine support questions from existing customers and managing sales-related inquiries from potential customers, ensuring a seamless customer experience * Collaborating with internal teams to resolve complex issues, escalating concerns when necessary * Providing product information, troubleshooting, and technical support to customers * Maintaining accurate records of customer interactions, including chat logs and issue resolutions * Participating in ongoing training and development to enhance product knowledge and customer service skills **Position Details** * Contract Length: Flexible, with no fixed term to perfectly suit your lifestyle * Rate: $35 per hour * Working Hours: Minimum of 10 hours per week, with the option to expand up to 40 hours based on your availability * Location: Fully remote role, ideal for candidates anywhere in the United States, offering a flexible work-from-home setup **Requirements** * Must have a reliable device (phone, tablet, laptop) that can access social media and website chat functionalities * Demonstrated ability to work independently, follow detailed instructions, and adhere to specific procedures * Committed to at least 10 hours per week and must have a stable internet connection at home * Excellent communication, problem-solving, and interpersonal skills * Ability to work in a fast-paced environment, handling multiple chats simultaneously * Strong product knowledge and technical skills, with a willingness to learn and adapt to new systems and processes **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of customer service experience, preferably in a live chat or call center environment * Proven track record of delivering exceptional customer experiences, with a focus on resolution and satisfaction * Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments * Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders **Preferred Qualifications** * Experience working in a remote or virtual environment * Familiarity with customer relationship management (CRM) software and other technical tools * Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Customer Experience Professional (CCEP) * Bilingual or multilingual skills, with the ability to communicate effectively in multiple languages **Skills and Competencies** * Strong customer service skills, with a focus on empathy, active listening, and problem-solving * Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders * Ability to work in a fast-paced environment, handling multiple chats simultaneously * Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments * Proficiency in Microsoft Office, Google Suite, or other productivity software * Familiarity with customer relationship management (CRM) software and other technical tools **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Live Chat Support Specialist, you will have access to: * Ongoing training and development programs, designed to enhance your product knowledge and customer service skills * Opportunities for career advancement, with a clear path for progression to senior roles * Collaborative and supportive work environment, with a focus on teamwork and open communication * Flexible work arrangements, including remote work options and flexible hours * Competitive compensation and benefits package, including health insurance, paid time off, and retirement savings plan **Work Environment and Company Culture** blithequark is committed to creating a culture of excellence, innovation, and collaboration. Our work environment is designed to foster creativity, productivity, and employee satisfaction. As a Live Chat Support Specialist, you will be part of a dynamic team that values: * Open communication and transparency * Collaboration and teamwork * Continuous learning and development * Employee satisfaction and well-being * Diversity, equity, and inclusion **Compensation, Perks, and Benefits** As a Live Chat Support Specialist at blithequark, you can expect a competitive compensation package, including: * Hourly rate: $35 per hour * Flexible work arrangements, including remote work options and flexible hours * Comprehensive benefits package, including health insurance, paid time off, and retirement savings plan * Ongoing training and development programs, designed to enhance your product knowledge and customer service skills * Opportunities for career advancement, with a clear path for progression to senior roles **Conclusion** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for the Live Chat Support Specialist role at blithequark. As a key member of our customer-facing team, you will play a vital role in providing top-notch support to our clients, ensuring their satisfaction, and driving business growth. Don't miss out on this exciting opportunity to join a dynamic team that values excellence, innovation, and collaboration. Apply now to start your career journey with blithequark! Apply for this job