Experienced Bilingual Customer Care Representative – Remote Full-Time Opportunity for Empathetic and Results-Driven Professionals

Welcome to blithequark

At blithequark, we empower our consumers to live active lifestyles by sharing product knowledge, providing superior customer support, and processing customer orders. As a leader in the industry, we are committed to fostering a culture of belonging, respect, and inclusivity. Our purpose is to power movements of sustainable and active lifestyles for the betterment of people and our planet. We believe that when you discover the difference between a career and a calling, you get so much more out of life. That's what we want for everyone who joins us at blithequark.

Job Overview

We are seeking an experienced Bilingual Customer Care Representative to join our team. As a Bilingual Customer Care Representative, you will be the main point of contact for bilingual communication with our customers, working with multiple channels including inbound calls, live chat, text messaging, and email correspondence. You will support customers through a variety of mediums, establish customer needs, link product benefits to customer needs, process product orders, and maintain effective communication with customers to provide ongoing information flow.

Key Responsibilities

• Support customers through a variety of mediums, including phone calls, email, live chat, and social media
• Establish customer needs by asking open-ended questions, active listening, and conveying empathy
• Link product benefits to customer needs by researching, providing product information, and recommending a solution
• Process product orders and provide prompt and efficient response and resolution to all customers' requests
• Maintain effective communication with customers to provide ongoing information flow as it relates to sales, promotions, and problems to ensure accurate billings and shipments

Essential Qualifications

To be successful in this role, you will need:

• One year of experience in customer service or a related field (preferred)
• High school diploma or equivalent required; a formal education and subsequent undergraduate/graduate degrees are nice to have, but we are most interested in your total experience and professional achievements
• Proficient computer skills with the ability to learn new software
• Strong communication and listening skills
• Attention to detail and ability to work in a fast-paced environment
• Must be located in Wisconsin

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bilingual language skills (Spanish and English)
• Experience working in a remote or virtual environment
• Familiarity with customer relationship management (CRM) software
• Previous experience in a similar industry or role

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Empathy and understanding of customer needs and concerns
• Ability to work independently and as part of a team

Career Growth Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Bilingual Customer Care Representative, you will have opportunities to learn and develop new skills, take on new challenges, and advance your career. We offer a comprehensive training program, ongoing coaching and feedback, and opportunities for advancement within the company.

Work Environment and Company Culture

At blithequark, we value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. Our company culture is built on a foundation of respect, empathy, and inclusivity. We believe that everyone should be empowered to be their authentic self, and we power an internal movement of inclusion and belonging. Our teams are built on a global mindset, sparked by sharp minds of diverse individuals and reflect the global consumers we serve.

Compensation, Perks, and Benefits

We offer a competitive salary range of $15.20 - $19.00 per hour, depending on experience. In addition to our competitive salary, we offer a range of perks and benefits, including:

• Office flex schedule (2 days/week in Appleton, WI office, flexibility to work remotely other days)
• Discounts on blithequark products
• Competitive 401K and paid time off programs
• Comprehensive insurance coverage

Conclusion

If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Bilingual Customer Care Representative at blithequark, you will have the opportunity to make a real difference in the lives of our customers, while also growing and developing your skills and career. Don't miss out on this opportunity to join a dynamic and inclusive team – apply now!