Experienced E-Commerce Customer Business Manager – Leading Pet Nutrition Brand Strategy and Sales Growth at blithequark

Introduction to blithequark and the E-Commerce Industry

blithequark is a renowned leader in the pet nutrition industry, dedicated to providing high-quality products that enhance the lives of pets and their owners. As the e-commerce landscape continues to evolve, blithequark is seeking an experienced E-Commerce Customer Business Manager to drive sales growth and expand our online presence. This is an exciting opportunity for a skilled professional to join our team and contribute to the development and implementation of our e-commerce strategy.

Job Summary

The E-Commerce Customer Business Manager will play a crucial role in overseeing blithequark's US e-commerce strategy, with a focus on Chewy.com and other key online platforms. This position requires a strong commercial awareness, marketing and sales background, and the ability to develop and execute sales and marketing plans that drive business growth. The successful candidate will be responsible for managing and building relationships with e-commerce accounts, providing P&L oversight, and collaborating with cross-functional teams to achieve sales targets and category leadership.

Key Responsibilities

• Lead the development of blithequark's e-commerce strategy and sales plans with key customers, aligning with corporate goals and objectives
• Manage and build relationships with e-commerce accounts to deliver annual sales and profit targets, establishing short and long-term sales goals for all e-commerce products
• Provide P&L oversight for key accounts to maximize profitability by growing top-line sales and managing selling expenses
• Develop annual sales and marketing plans and budgets, recommending and managing pricing, trade budgets, and spending effectiveness
• Collaborate with Demand Planning to create annual forecasts and provide monthly updates and inputs to allow for timely adjustments and on-time delivery
• Organize and manage major projects, including channel/account-specific campaigns, and coordinate with Marketing, Customer Service, and Finance teams
• Collaborate with Marketing to provide strategic and tactical input, set advertising budgets, and commercial plans that drive business with online customers
• Advise Marketing on market demand and insights, promotional opportunities, and future campaign ideas, incentives, and bonus offers
• Oversee brand protection and collaborate with Brand Protection and Marketing to remedy problems
• Communicate with other departments within the organization to foster teamwork and effectiveness
• Understand competitors in specific markets and develop strategies that position blithequark's brands as category leaders

Essential Qualifications

The ideal candidate will have:

• 5+ years of e-commerce sales and account management experience, domestically or internationally
• Commercial awareness, marketing, and sales background preferred
• Pet category experience is a plus
• In-depth understanding of developing and executing sales and marketing strategies, plans, and campaigns
• Strong commercial and analytical skills, with extensive experience working with Excel to conduct analysis and detailed sales reports
• Strong written and oral communication skills
• Proficient in English, with a second language being helpful
• Working knowledge of e-commerce contracts and understanding of the Terms and Conditions by which everyday business is conducted
• Knowledge of web promotion strategies, including Search Engine Optimization (SEO), Search Engine Marketing (SEM), Google/Yahoo/MSN ad words, and pay-per-click campaigns
• Proficient in Microsoft suite

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Bachelor's Degree or equivalent in business or marketing-related discipline, with a minimum of five years related experience and/or training
• Experience working with e-commerce platforms, such as Chewy.com and Petmeds.com
• Knowledge of the pet nutrition industry and trends
• Experience with data analysis and reporting tools, such as Google Analytics

Skills and Competencies

The successful candidate will possess:

• Strong commercial and analytical skills, with the ability to analyze data and make informed decisions
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with e-commerce accounts and cross-functional teams
• Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
• Strong problem-solving skills, with the ability to think critically and creatively

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an E-Commerce Customer Business Manager, you will have the opportunity to:

• Develop and execute e-commerce strategies that drive business growth and expansion
• Collaborate with cross-functional teams, including Marketing, Sales, and Customer Service
• Stay up-to-date with the latest trends and developments in the e-commerce industry
• Participate in training and development programs to enhance your skills and knowledge
• Advance your career within the company, with opportunities for promotion and professional growth

Work Environment and Company Culture

blithequark is a dynamic and fast-paced work environment that values innovation, creativity, and teamwork. As an employee, you can expect:

• A collaborative and supportive work environment, with a focus on teamwork and communication
• A company culture that values diversity, equity, and inclusion
• Opportunities for professional growth and development, with a focus on employee learning and development
• A competitive salary and benefits package, with opportunities for bonuses and incentives
• A flexible work environment, with opportunities for remote work and flexible scheduling

Compensation, Perks, and Benefits

blithequark offers a competitive salary and benefits package, including:

• A competitive salary, with opportunities for bonuses and incentives
• A comprehensive benefits package, including health, dental, and vision insurance
• A 401(k) retirement savings plan, with company match
• Opportunities for professional growth and development, with a focus on employee learning and development
• A flexible work environment, with opportunities for remote work and flexible scheduling

Conclusion

If you are a motivated and experienced e-commerce professional looking for a new challenge, we encourage you to apply for the E-Commerce Customer Business Manager position at blithequark. With a competitive salary, comprehensive benefits package, and opportunities for professional growth and development, this is an exciting opportunity to join a dynamic and fast-paced company that values innovation, creativity, and teamwork. Apply now to take the first step in your new career!